Mayor highlights Tulsa's dedicated 44-member customer service team during Customer Care Week

In a recent meeting of the Tulsa Tribal Nations Relations Committee, discussions highlighted the city's commitment to enhancing customer service through its dedicated workforce. Mayor Marshall emphasized the importance of the city's 44 agents, with 10 focused on 311 issues and 34 on utility services, showcasing a dynamic and compassionate team that addresses the needs of Tulsa's residents.

The mayor noted the success of a remote work program that has improved work-life balance for employees, allowing them to spend more time with their families and reduce commuting costs. This initiative reflects a broader trend in workforce management, prioritizing employee well-being while maintaining service quality.

During Customer Care Week, Mayor Marshall personally engaged with the call center staff, gaining insight into the extensive training and dedication required for effective customer service. He praised the agents for their compassion and advocacy on behalf of callers, underscoring the critical role they play in the community.

The meeting also touched on the management team's capability to sustain operations seamlessly, even in the mayor's absence, indicating a strong leadership structure within the department. The commitment to continuous improvement was a recurring theme, with staff striving to enhance service delivery consistently.

Overall, the discussions at the meeting underscored the city's focus on customer service excellence and employee support, reflecting a proactive approach to community engagement and service provision. As Tulsa continues to navigate challenges, the dedication of its workforce remains a cornerstone of its strategy for improvement and responsiveness to citizen needs.