EZ Fiber outlines construction, customer communication strategy for new Seattle expansion

The Village of Lisle Committee of the Whole convened on May 6, 2025, to discuss various topics, including infrastructure improvements and community engagement strategies. The meeting featured a presentation from a representative of EZ Fiber, who outlined their plans for expanding fiber optic services in the area.

The representative emphasized the reliability of their service, noting an average of only 26 minutes of downtime per year, which is significantly lower than traditional cable or DSL services. They highlighted their commitment to customer satisfaction, as evidenced by their high rating of 4.9 stars from nearly 11,000 Google reviews.

A key focus of the presentation was the proactive communication strategy employed by EZ Fiber. The company initiates outreach to residents approximately 90 days before construction begins, utilizing various methods such as mailers, door hangers, and signage to keep the community informed. This approach aims to minimize disruption and ensure residents know who to contact for assistance during the construction process.

The representative also discussed the company's restoration commitments, stating that they aim to complete restoration within 7 to 14 days after construction, weather permitting. They acknowledged the challenges of restoring landscaping, particularly in regions where live grass is preferred over seed and straw.

Additionally, the presentation covered the use of technology in their operations, including a GIS platform that allows employees to access historical construction data and utilize ground-penetrating radar to locate utilities without disturbing the streets.

The meeting concluded with an invitation for questions from the board and the public, indicating a willingness to engage with community concerns. The next steps for EZ Fiber include finalizing their build plan for Lisle, which will be phased to align with local permitting processes.

Overall, the meeting underscored EZ Fiber's commitment to transparency and community engagement as they prepare to enhance the village's infrastructure.