[{"_1":2,"_99":-5,"_100":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,75,87],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},"mediaId",6568595,"mediaKeyId","3194001-d27e00b9430773756930b69e7804646e","parentId",3194001,"title","Committee amends agenda, approves minutes and enters closed session; roll-call votes recorded","audioSeconds",3903,"startMs",1722000,"endMs",5625000,"viewUrl","/Search/View?dp=1&key=3194001-d27e00b9430773756930b69e7804646e&start=1722&end=5625","thumbnailUrl","https://assets.pipeline.soar.com/3194001-d27e00b9430773756930b69e7804646e/thumbnail_1722000.jpg","articleUrl","/articles/6568595/Richmond-City-Independent-City/Virginia/Committee-amends-agenda-approves-minutes-and-enters-closed-session-roll-call-votes-recorded","mediaUrl","https://secure.pipeline.soar.com/6568595-07802512cf7fd2903b966f415561dc4d/orig.mp4?Expires=1771150669&Signature=APM54Qa6IZ~XVfPJ2dh2Ssg9HVxc66JURBSmDWvYVr5Eve~LieaaFlguU6FDExngahH0EaIttZ9guKxbxHam3zb~emk6H2CDkXEe8lB~mm7lrdLrzlpTbDDOJXojKgwZV7c7-mu1UNYEmkKY1m3ceFQiSz~PRL~WE1ZXjZ5oMYixJKJ189U6hIWkI5rDpLbCIUpKn6uzeTTXqksfDtwcxuE8uBIP15OyAdnXjttZTqplPyMlCKuKIw9e05o8qHWpiPCKYbmE~VpVHBUTT-5tY8Ckmrx5NkXUctRE48rLeA5BWdSVJoHDRbKHrT2T2VvnYZQjYhb7sd9UHJ9jiDdRBQ__&Key-Pair-Id=KUT5TJCACFTXG","author","Richmond City","date","2025-05-05T00:00:00Z","article","The Organizational Development standing committee took three formal procedural actions recorded on the meeting record.

1) The committee voted to amend the agenda to continue consideration of civilian review board applications to the Monday, June 2 meeting. The motion to amend the agenda was approved by roll call; members voting \"Aye\" included Mister Breton, Miss Gibson, Miss Jones, Miss Abubakar, Vice Chair Jurden and Chair Newbill.

2) The committee approved meeting minutes from the April 7, 2025 Organizational Development Standing Committee meeting \"as presented.\" No amendments were recorded.

3) The committee voted to enter a closed session under subdivision A.1 of § 2.2-3711 of the Virginia Freedom of Information Act to \"discuss and consider the performance of a council appointee.\" Council member Auerbacher moved the motion; a second was recorded but the transcript does not specify the speaker. The motion to enter closed session carried on a roll-call vote. After the closed session the committee voted to exit and each member certified that only lawfully exempted matters were discussed; the exit and certification were adopted by roll call.

Vote tallies and roll-call names are recorded in the transcript; the meeting record lists the voting members in the rolls noted above and shows unanimous \"Aye\" votes for the motions recorded.

No ordinances, resolutions or budget items were introduced or adopted in this session of the committee.","mediaType","Video","parentTitle","Richmond City - Organizational Development Standing Committee on 2025-05-05 4:00 PM - To access the meeting via Microsoft Teams, please use the following link: https://bit.ly/44ytcGc or dial *67-804-316-9457 and enter ID: 959 054 080# - May 05, 2025","oneSentenceSummary","The Organizational Development standing committee approved an amendment to continue consideration of civilian review board applications to June 2, approved minutes from April 7, 2025, and voted to enter and exit a closed session under Virginia FOIA to discuss the performance of a council appointee; roll-call votes were recorded.","taxTitle","Richmond City (Independent City), Virginia","taxId",5755,"location","headline","","shortSummary",{"_33":76,"_35":36,"_37":38,"_39":77,"_41":78,"_43":79,"_45":80,"_47":81,"_49":82,"_51":83,"_53":84,"_55":56,"_57":58,"_59":85,"_61":62,"_63":64,"_65":86,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6568600,"DPU director reports fluoride pump valve lineup error; city drafting SOPs and communication templates",105,4466000,4571000,"/Search/View?dp=1&key=3194001-d27e00b9430773756930b69e7804646e&start=4466&end=4571","https://assets.pipeline.soar.com/3194001-d27e00b9430773756930b69e7804646e/thumbnail_4466000.jpg","/articles/6568600/Richmond-City-Independent-City/Virginia/DPU-director-reports-fluoride-pump-valve-lineup-error-city-drafting-SOPs-and-communication-templates","https://secure.pipeline.soar.com/6568600-02de0485973c49c47348394e0b86ea15/orig.mp4?Expires=1771150669&Signature=iAcgz3QjKsdWaV3YVYtFlt-4eKWieQxxt0gr-QjrVUlqXH6aw6qpJ1V6t~JTiOXl7nrz8667RGd4j-YV0aDPaHE~RuJS2suMRyaS5zt7TcrKvjDXb0B5WVTX1B1YYyZwiVUmRkhD7MRcJg3i8bded8gl2Y2HThHTdJLfnQrQHUdCSF7p2rkMitV2SbY2NF9LIPkKopCejw8fiPvut~d332pTIzqbTQcQgYOfJLzM45oZdq3wGM-uiPsxCkA5X2e8IiO3KPUlolRv~mPDciu9G4CJH01ApV0QNDaAs-HcHjvBbdkwlXBuwIObvwZdFXlzXGfkPNEnYaTTGUYXeb933Q__&Key-Pair-Id=KUT5TJCACFTXG","Scott Morris, director of the Department of Public Utilities, briefed the Organizational Development standing committee on recent activities at Richmond's main water treatment plant, including an April maintenance event that led to an unintended overdosage of fluoride.

Morris said an improper valve lineup during repair of a fluoride pump caused an additional fluoride dosage over an approximately five-hour period, and that on-site staff did not escalate the issue to DPU administration immediately. \"Notification was given to DPU administration on Sunday night around 09:00,\" he told the committee, and DPU began coordinating with the Virginia Department of Health (VDH) and regional partners once administration was notified.

The presentation summarized two oversight reports: a recent sanitary survey from VDH (with multiple recommendations and items needing follow-up) and an EPA 2022 report listing areas of concern. Morris said his team compiled all outstanding observations and is addressing them; he noted the plant has drafted about 58 standard operating procedures to improve consistency and accountability and that the first batch of SOPs, including a communications SOP, was under review for immediate staff training.

Council members asked when senior administration and the mayor were informed and pressed for a copy of the communications SOP once finalized. Morris said the mayor was informed the next morning; he described the communications SOP as a hierarchy of escalation that defines who staff should notify (onsite supervisor, chief operator, superintendent, senior deputy, director) and triggers for contacting external partners and the public.

Members pressed for better and timelier public communication. Morris said DPU has begun issuing distribution-system samples and supplemental press information when incidents occur and will produce templates to speed community notices. He said the department also is focused on creating a culture that encourages prompt reporting, coupled with accountability for willful or negligent failures to follow procedure.

Council members thanked Morris for ongoing text updates during incidents and asked that the finalized SOP and the communications protocol be provided to council when complete.

Next steps: DPU will finalize the communications SOP and provide copies to council; DPU will continue sampling and coordinate with VDH on follow-up regarding items identified in sanitary and EPA reports.","DPU Director Scott Morris told the committee an improper valve lineup during maintenance caused an elevated fluoride dosing for about five hours; the department is finalizing SOPs, training and external communication templates and will share communication protocol with council.",{"_33":88,"_35":36,"_37":38,"_39":89,"_41":90,"_43":91,"_45":92,"_47":93,"_49":94,"_51":95,"_53":96,"_55":56,"_57":58,"_59":97,"_61":62,"_63":64,"_65":98,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6568605,"Richmond interim CAO: rebate checks misprinted and many delayed; city to reprint after June 16 stale-date",2669,1787000,4456000,"/Search/View?dp=1&key=3194001-d27e00b9430773756930b69e7804646e&start=1787&end=4456","https://assets.pipeline.soar.com/3194001-d27e00b9430773756930b69e7804646e/thumbnail_1787000.jpg","/articles/6568605/Richmond-City-Independent-City/Virginia/Richmond-interim-CAO-rebate-checks-misprinted-and-many-delayed-city-to-reprint-after-June-16-stale-date","https://secure.pipeline.soar.com/6568605-99a1bac9caf3a2da0a1e77281f919ad0/orig.mp4?Expires=1771150669&Signature=YIsPE0IiQR1eSt5k1Euga8M7rpgTZisnCWqQed0sbpbNFuKGCmvydWo-3BlJsEKpnaOkgEHzYNMVqbZRDNYtZWaVhxsboznMLMAvI8lcownEJ8CHTBm974wuG1YDMG4rRmVlS7-ZxDOGsMXKmrxwgyju5iXM5I7r8JByjPFVDpOmXayb5T46bizjG-9N01o5UzjB3BMvmg2F7eiQ7q7M8w097sMlQl-HzHsKKU0A-JEnRRXLOzgzpTXWX7LG3epRaci3ZnhslwT6FU16EvHd9E1VOvwVGeMHCjSrIKH07CdpYhxd8QdI60iQOVB8EY~XRNfw6wnjxjElINcccSrLqA__&Key-Pair-Id=KUT5TJCACFTXG","Sabrina Joy Hogg, interim chief administrative officer for Richmond City, told the Organizational Development standing committee that a production error left the wrong payee on roughly 8,300 rebate checks and that the city printed 59,000 checks in all, of which about 23,000 were mailed and roughly 15,000 cashed.

\"The math is correct,\" Hogg said, describing audit work that verified the rebate calculations even as the payee data proved wrong on a subset of checks. She said staff stopped printing when the error was discovered and asked a separate deputy director in finance to audit the process.

The nut of the problem, Hogg said, was twofold: an incorrect payee on about 8,300 printed checks and about 2,000 checks that went to property owners recorded in the 2025 land book rather than the ordinance-required 2024 owner. Of the printed batch, she said staff were able to intercept or hold back about 36,000 checks; roughly 3,100 of the wrong-payee checks were mailed before the error was detected. Hogg told the committee 69 stop-payment requests for refunds have been filed so far.

Committee members pressed for detail and accountability during a lengthy Q&A. Council member Gibson asked Hogg to slow through the numbers; Hogg repeated the key figures and explained the operational choices that led the city to postpone a blanket stop-payment, saying finance worked with banks so valid checks could be honored while the file-level issues were resolved.

Council members repeatedly asked why the process produced these errors and what corrective steps would prevent a recurrence. Hogg said an initial quality-control (QC) process was insufficient because rebates are a relatively infrequent operation for finance; she told the committee the department has since drafted standard operating procedures and expanded QC review to include multiple independent reviewers going forward. Hogg also said she asked the city auditor to take a second look at the finance audit to confirm the process was executed correctly.

Council members pressed about staffing turnover in the revenue and finance teams and whether departures affected institutional knowledge. Hogg declined to discuss personnel matters in detail, calling them personnel issues, but she committed to written follow-up documentation for the council that codifies the numbers and the new SOPs.

Several council members asked practical questions for residents. Hogg said checks become stale after 90 days and that outstanding, uncashed checks will be considered void on June 16; finance plans to reprint and resend remaining valid payments beginning June 17 with a goal of delivering them by June 30. For residents who received a check made out to them and which cleared the bank, Hogg said those payments are valid; residents who received checks not made out to them are instructed to destroy or return them to finance.

Committee members also raised the issue of the bank lockbox used to process payments; Hogg said the city's Wells Fargo lockbox is in Philadelphia and that the lockbox location is a longstanding operational arrangement.

The administration committed to provide the council a written report summarizing the numerical detail (counts mailed, cashed, intercepted, and amounts flagged for refund), the SOP document for the rebate process, and the auditor's second look. Council members asked the city to communicate a public timeline to residents promptly.

Next steps: the administration said it will distribute a written timeline and the newly drafted SOPs to the committee and publish a public update before mid-June so residents know when to expect reissued checks.","Interim CAO Sabrina Joy Hogg told the Organizational Development standing committee that rebate-check production errors led to thousands of checks mailed to the wrong payee and tens of thousands delayed; finance will reprint remaining checks after June 16 and aims to mail by June 30.","actionData","errors"]

Article not found

Committee amends agenda, approves minutes and enters closed session; roll-call votes recorded

DPU director reports fluoride pump valve lineup error; city drafting SOPs and communication templates

Richmond interim CAO: rebate checks misprinted and many delayed; city to reprint after June 16 stale-date