VA expands EPS program to improve scheduling for veterans in Nebraska

The U.S. House Committee on Veterans' Affairs held a pivotal hearing on May 6, 2025, focusing on the Electronic Patient Scheduling (EPS) program, which aims to streamline appointment scheduling for veterans. The discussion highlighted the program's current limitations and the challenges faced in its implementation across various health systems.

Key concerns were raised about the slow adoption of EPS by different institutions. Mr. Littrell questioned whether the reluctance to onboard the system stemmed from complexity or a lack of motivation among providers. Dr. Alphonse, acting in his role since February, acknowledged the benefits of EPS but noted that integration varies significantly across health systems. He emphasized that while the program is designed to connect veterans to care more efficiently, the rollout is contingent on individual facilities' willingness to adopt the system.

The hearing revealed that the VA is currently operating 36 sites with plans to expand to 54 by the end of the fiscal year. However, the timeline for full implementation across all VA facilities remains uncertain. Dr. Alphonse assured that the VA is committed to expanding EPS, but specific details on when every site would be onboarded were not provided.

Mr. Hansen, who coordinates community care facilities in Nebraska, reported positive feedback regarding EPS, noting a 21% month-over-month increase in provider onboarding. He highlighted the collaborative efforts between the VA and community hospitals, which have been crucial for the program's success.

The committee also discussed the importance of reducing wait times for veterans, with Dr. Alphonse mentioning a decrease from an average of 33 days to 25 days for appointments. However, questions about the distance veterans must travel for care, especially in rural areas, were raised but not fully addressed.

As the hearing concluded, the committee members expressed a strong desire for more transparency and urgency in the EPS rollout, emphasizing that timely access to care is essential for veterans' well-being. The ongoing discussions signal a critical push towards modernizing veteran healthcare services, with the EPS program at the forefront of these efforts.