County officials push for improved accountability in disability case management contracts

Minnesota House lawmakers have taken a significant step towards improving case management services for individuals with disabilities by passing the human services policy bill, HF2115, on May 5, 2025. This legislation aims to address ongoing issues with contracted case management services that have left many vulnerable residents without the support they need.

The bill introduces measures to enhance accountability within the case management system, particularly for counties that have been outsourcing these services. Lawmakers highlighted the urgent need for reform, citing numerous instances where contracted case managers have failed to provide adequate support. One troubling example involved a resident with a traumatic brain injury who was left without electricity after their case manager failed to assist them in securing emergency aid.

Under the new legislation, all case management for disability services will be transitioned back to county control over the next six years. This gradual approach is designed to ensure that counties can manage the transition affordably and effectively. Lawmakers emphasized that the current system has led to significant challenges, including high turnover rates among case managers and a lack of communication that has left clients struggling to navigate their needs.

The bill's passage reflects a growing recognition of the shortcomings in the existing contracted case management framework. Lawmakers are committed to ensuring that individuals with disabilities receive the support they deserve, and this legislation is a crucial step towards achieving that goal. As the implementation of these changes begins, stakeholders are hopeful that the reforms will lead to more reliable and responsive case management services in Minnesota.