Virginia DPU addresses water treatment plant issues and communication failures

The Richmond City Organizational Development Standing Committee meeting held on May 5-6, 2025, focused on critical issues surrounding the city's water treatment facility and communication protocols following a recent incident.

During the meeting, Council Member Trammell raised concerns about the potential for an outside investigation into the water treatment facility's operations. Trammell expressed confidence in the city auditor's ability to provide accurate information and opposed outsourcing the investigation, emphasizing the need for internal accountability.

DPU Director Scott Morris provided an update on the water treatment facility, detailing a recent incident where an improper valve lineup led to an excessive fluoride dosage in the water system. This issue was not communicated to the Department of Public Utilities (DPU) administration until late Sunday night, raising questions about internal communication protocols. Morris confirmed that the mayor was informed the following morning, highlighting a significant delay in reporting the incident.

The discussion also touched on the development of Standard Operating Procedures (SOPs) aimed at improving communication during emergencies. Morris outlined plans for a comprehensive communication strategy that includes escalation points for internal and external notifications. This strategy aims to ensure timely and transparent communication with both city officials and the public.

Council members expressed frustration over the communication failures that have persisted, particularly following previous incidents at the water treatment facility. They emphasized the importance of fostering a culture of transparency within the department to prevent future issues. Morris acknowledged the need for accountability and collaboration among staff to improve the system.

In conclusion, the meeting underscored the city's commitment to addressing operational challenges at the water treatment facility and enhancing communication protocols to better serve the community. The council's focus on internal accountability and transparency reflects a broader initiative to improve city processes and restore public trust.