Miami Airport ranked fourth in North America customer satisfaction study

The Miami-Dade Board of County Commissioners convened on May 6, 2025, to discuss several key topics, including a presentation on the recent customer satisfaction ratings for Miami International Airport (MIA) and a brief introduction to La Mita, a local national shrine.

The meeting began with an invocation led by Father Espino, who emphasized the importance of community service and cooperation among the commissioners. He highlighted La Mita, a national shrine founded in 1967, which serves as a gathering place for worship and community support, particularly for Cuban immigrants.

Following the invocation, Ralph Qute, the Director of Miami-Dade Aviation, introduced Mike Taylor from JD Power, who presented the latest customer satisfaction results for MIA. The airport has made significant strides, moving from 10th to 4th place among mega airports in the United States, according to the latest JD Power North American airport satisfaction study. This improvement is attributed to effective management and modernization efforts, despite ongoing construction at the airport.

Taylor noted that MIA is now recognized as the most improved airport in the country, with a notable increase in customer satisfaction ratings. He pointed out that the airport's unique local offerings, including food and retail options, contribute positively to the passenger experience. However, he also mentioned that improving access to the airport remains a challenge that could further enhance satisfaction ratings.

The meeting concluded with a sense of pride in the achievements of Miami-Dade Aviation and a commitment to addressing the challenges ahead. The commissioners expressed their gratitude for the support received from the community and emphasized the importance of continuing to improve the airport experience for travelers.