School's help desk reports over 2200 tech tickets with Chromebook issues leading

Eureka Union School District (EUSD) officials reported significant updates on technology usage and maintenance during the May 5, 2025, Regular Board Meeting. The meeting highlighted the district's ongoing commitment to improving educational technology, with a focus on addressing hardware issues and budget adjustments.

Since June 28, 2024, the district's help desk has processed a total of 2,219 tickets, with Chromebooks being the most common issue, accounting for 690 requests. Other notable concerns included iPads (228 tickets), printers (218), and Wi-Fi connectivity (129). The district has deployed 2,637 Chromebooks, with 830 requiring repairs—approximately 22.8% of the total. Of these, 167 Chromebooks were beyond repair and needed replacement, representing 4.6% of the total devices.

In addition to Chromebooks, the district reported on its MacBook and iPad inventories. Out of 238 MacBooks, 22 required repairs, and 11 were replaced due to age-related issues. For the 1,043 iPads deployed, only five needed replacement, while 25 required repairs.

The board also discussed the updated technology budget, which has increased from under $300,000 to approximately $400,000. This adjustment reflects the rising costs of technology and the need for ongoing replacements as devices age. The budget aims to ensure that all students have access to functional and effective learning tools.

Board members praised the technology committee's efforts in evaluating and improving the district's technology plan. They emphasized the importance of assessing what works and what does not, aiming for a more effective use of resources. The board ultimately moved to approve the updated technology plan, signaling a commitment to enhancing educational technology for all students.

As the district continues to navigate the challenges of maintaining and upgrading its technology, these discussions underscore the importance of investing in reliable tools that support student learning and engagement. The board's proactive approach aims to ensure that all students have access to the necessary resources for their educational success.