Federal Way homeowner calls out Waste Management for service breaches

Homeowners in the English Gardens area of Federal Way are raising concerns over Waste Management's failure to fulfill its contractual obligations. During a recent Land/Use Transportation Committee meeting, a resident highlighted ongoing issues with waste collection in their cul-de-sac, claiming that the company has repeatedly terminated service due to alleged inaccessibility.

The homeowner, who has lived in the area for ten years, pointed out that Waste Management signed a contract with the city in 2020, which included provisions for using smaller trucks in areas with narrow streets. Despite this, the resident reported that service has been disrupted for the past year and a half, with Waste Management citing blocked access as the reason for missed pickups.

The resident presented a photograph taken by a Waste Management driver, which they argued did not support the claim of a blocked street. Frustrated by the lack of resolution after numerous interactions with city administration, the homeowner urged the committee to hold Waste Management accountable for their commitments.

The committee members engaged with the resident, seeking clarification on the specific reasons given by Waste Management for the service interruptions. The discussion underscored the importance of reliable waste collection services and the need for accountability from service providers.

As the committee considers the resident's concerns, the outcome could lead to improved waste management practices in Federal Way, ensuring that residents receive the services they are paying for. The situation highlights the ongoing challenges faced by homeowners in navigating service agreements and the role of local government in addressing these issues.