El Segundo surveys show stable resident satisfaction and improved business sentiment

During the El Segundo City Council meeting on May 6, 2025, Deputy City Manager presented the results of the 2025 resident and business survey, which aimed to gauge satisfaction with city services. This survey, conducted annually for the past eight years, aligns with the city’s strategic plan focused on customer service.

A total of 6,431 surveys were distributed to residents and businesses, yielding a response rate of approximately 20%, a slight increase from the previous year. The resident response rate was notably higher at 25.3%, while businesses reported a 13.6% response rate. The survey included a net promoter score (NPS) question, which measures the likelihood of respondents recommending the city to others. This year, the resident NPS was recorded at 46, indicating a strong level of satisfaction, while businesses reported an even higher NPS of 54.46.

The survey results highlighted several key areas of concern among residents, including issues related to odor and air quality, particularly from nearby facilities like Hyperion and LAX. Residents also expressed concerns about the high cost of living, the need for better outreach to seniors, and ongoing parking issues. Despite these concerns, many residents praised the city’s small-town atmosphere, police and fire services, and overall community safety.

For businesses, the survey revealed a generally positive sentiment, with many respondents appreciating the city’s business climate and dedicated city employees. However, detractors raised issues regarding communication with property owners who do not reside in El Segundo, maintenance of public grounds, and concerns about crime and homelessness.

The council discussed strategies to improve survey participation in future years, considering the effectiveness of current outreach methods, including email campaigns and mailed surveys. Some council members suggested that the survey frequency could be adjusted to every other year, given the plateauing of results over recent years.

In conclusion, while the overall satisfaction levels remained stable for residents, businesses reported a slight improvement. The council is expected to consider the feedback from the survey as they plan for future city services and community engagement strategies. The meeting underscored the importance of ongoing dialogue between the city and its residents and businesses to address concerns and enhance the quality of life in El Segundo.