Michigan integrates digital services to enhance IT project success for residents and agencies

The Appropriations Subcommittee on General Government convened on May 8, 2025, to discuss key initiatives aimed at enhancing technology solutions and service delivery for Michigan residents. The meeting highlighted the importance of integrating processes and procedures to mitigate risks and improve the quality of services provided by the state.

The discussion began with an overview of Michigan's unique model for centralized agency services, which is designed to prioritize the needs of end users, including residents, visitors, and businesses. The agency services pillar is responsible for delivering technology solutions to state agency partners, ensuring that comprehensive service delivery is maintained throughout the lifecycle of technology projects—from development to maintenance and support.

A significant recommendation from the U.S. Digital Response Team was presented, advocating for the formation of a state digital services team within the Department of Technology, Management, and Budget (DTMB). This proposed team would focus on writing Requests for Proposals (RFPs) tailored to agency needs, assisting in the selection of bids, and conducting user research. The team would consist of coders, designers, and researchers, aimed at ensuring the success of IT projects.

In Michigan's current model, these functions are already being addressed through a cross-functional team that includes agency services, central procurement, and cybersecurity experts. This collaborative approach is intended to enhance accountability and ensure high-quality service delivery across the state's technology initiatives.

The meeting concluded with a reaffirmation of the commitment to improving technology services and the importance of ongoing collaboration among various stakeholders to achieve these goals. The subcommittee plans to continue monitoring the implementation of these recommendations and their impact on service delivery in Michigan.