ASWB reverts to Pearson VUE and updates testing procedures for examinees

The Board of Behavioral Sciences held a significant meeting on May 9, 2025, addressing key updates and changes that will impact both professionals in the field and the community at large. One of the most notable discussions centered around the recent vendor change from PSI back to Pearson VUE for exam administration. This decision aims to enhance the testing experience for candidates, who will now benefit from a new exam structure that divides the test into two segments of 85 questions each, allowing for a scheduled 10-minute break that does not count against their total testing time. This change is expected to alleviate concerns about losing valuable testing time during breaks.

In addition to the exam updates, the board reported a substantial number of consumer complaints, with 634 received in the last quarter alone. The board also noted 96 criminal convictions and an average of 82 days to complete investigations, highlighting ongoing efforts to maintain accountability within the profession.

The meeting also emphasized the board's commitment to education and outreach, with 15 events conducted in the last quarter, including participation in significant conferences. These outreach efforts aim to foster connections with community members and professionals, ensuring that the board remains responsive to the needs of those it serves.

A new guidance document titled "Understanding AB 1955," which outlines the provisions of the SAFETY Act, was also introduced. This document is designed to support academic futures and equality for youth, reflecting the board's dedication to protecting student rights and promoting educational equity.

Concerns regarding customer service were raised, particularly about the long wait times for phone inquiries, which averaged 46 minutes. Board members acknowledged the importance of addressing these issues and are exploring solutions to improve response times and overall service quality.

As the board continues to navigate challenges, including a potential reserve issue, they are implementing strategies such as fee reductions to ensure sustainable operations. The discussions from this meeting underscore the board's ongoing commitment to enhancing the behavioral sciences landscape in California, ultimately benefiting both practitioners and the communities they serve.