Veterans advocate highlights role of CVSOs amid rise of for-profit claims companies

The Joint Hearing of the Assembly Military and Veterans Affairs and Senate Military and Veterans Affairs held on May 12, 2025, focused on the critical role of County Veteran Service Officers (CVSOs) in supporting veterans and the challenges posed by for-profit claims companies.

During the meeting, speakers emphasized the difficulties veterans face in navigating their benefits, particularly regarding back payments and appeals. Many veterans are left without adequate support, often feeling overwhelmed by the complexities of the claims process. The lack of training standards and holistic support systems was highlighted as a significant barrier to veterans receiving the benefits they deserve.

CVSOs were recognized as essential advocates for veterans, providing comprehensive services that extend beyond mere claims processing. They connect veterans with various benefits and resources, including housing assistance and mental health support. The meeting underscored the importance of CVSOs in adapting to the evolving needs of veterans, especially in light of recent legal changes affecting service members.

Concerns were raised about the growing influence of for-profit claims companies, which often mislead veterans and charge high fees for services that CVSOs provide for free. Testimonies revealed instances where veterans, after engaging with these companies, found themselves without follow-up support or advocacy, leading to delays and confusion in their claims. One speaker shared a case of a 96-year-old veteran who, after being misled by a for-profit company, ultimately received timely assistance from a CVSO, highlighting the critical difference in service quality.

The meeting concluded with a call to action for increased awareness and support for CVSOs, emphasizing their vital role in ensuring veterans receive the care and benefits they have earned. As the needs of veterans continue to grow, the collaboration between CVSOs and state programs is more important than ever to provide effective and compassionate support.