Chattanooga updates technology services to enhance cybersecurity and public safety infrastructure

The Chattanooga City Council held its first budget education session on May 13, 2025, focusing on the restructuring of the Department of Technology Services and its implications for city operations. The meeting highlighted the department's efforts to adapt to evolving technology needs and ensure continuity of essential services during a significant transition period.

Key discussions centered around the planned increase of 25 authorized positions within the department, which is part of a broader strategy to enhance service delivery and cybersecurity measures. Council members raised concerns about potential disruptions during the transition, particularly regarding the efficiency of police and fire department operations. City officials reassured the council that continuity of service remains a priority, with existing staff and third-party contractors in place to maintain operations during the reorganization.

Gerald Neal, the Chief Information Officer, emphasized the importance of cybersecurity and outlined plans to engage a third-party firm, Fortress SRM, to assist during the transition. This firm will provide expertise and support to ensure that the city’s cybersecurity posture remains robust amid staffing changes. Neal noted that while some key staff would be leaving, the department would still have a capable team to manage ongoing projects, including the city's public safety camera network.

The council also discussed the budget for the purchasing department, which includes a proposed increase of $120,000 to enhance supplier outreach and diversity. Officials expressed a commitment to improving the procurement process and ensuring timely payments to vendors, addressing previous concerns about delays that had deterred participation from local suppliers.

Overall, the meeting underscored the city's commitment to modernizing its technology services and improving supplier diversity while navigating the challenges of staff transitions. City officials plan to provide comprehensive documentation on the restructuring process and its anticipated impacts, ensuring transparency and accountability as the city moves forward.