Senior Center faces registration challenges and class cancellations during transition to new system

The recent meeting of the Needham Council on Aging highlighted significant challenges and ongoing improvements in the senior center's class registration and payment system. With attendance dropping to just nine participants in a class that typically accommodates 26 to 30, officials acknowledged the need for better communication and organization to enhance participation.

A key issue discussed was the lack of a consolidated email list for seniors registered at the center. Many seniors are hesitant to share their email addresses, fearing they will be overwhelmed with messages. This has led to difficulties in notifying participants about classes and events, particularly those offered via Zoom. Staff members expressed frustration over having to manually contact individuals to obtain their emails, which hampers efficient communication.

The council recognized that the transition to a paid class system has been rocky, with some participants previously attending classes without paying. This change has led to dissatisfaction among some seniors, who are accustomed to free access. Despite these challenges, council members expressed gratitude for the efforts of staff and instructors, emphasizing the importance of patience as the new system is refined.

Additionally, the meeting touched on the potential for using text messaging as an alternative communication method. While this could address concerns about email privacy, there are challenges related to ensuring that seniors recognize and respond to messages from unfamiliar numbers.

As the council continues to navigate these issues, they remain committed to improving the experience for seniors in Needham. The focus is on fostering a supportive environment that encourages participation in programs designed to enrich the lives of older residents. The council urged community members to reach out with any concerns or suggestions, reinforcing their dedication to serving the needs of the senior population.