Luma Energy discusses billing transparency and client education strategies in Puerto Rico

In a recent meeting of the Camara de Representantes in Puerto Rico, a significant focus was placed on improving communication regarding electricity billing, particularly for the elderly population. Representatives expressed concern that many older residents struggle to navigate online resources provided by Luma Energy, which has led to confusion about billing processes and net metering.

During the discussions, it was highlighted that while changes to billing formats could incur costs, there is a pressing need for better outreach. Representatives suggested utilizing flyers and local media to disseminate information, ensuring that vital updates reach those who may not have internet access. "We are always in the community," one representative noted, emphasizing their commitment to distributing information directly to constituents.

A key point of contention was the confusion surrounding net metering bills. Representatives requested that Luma provide clearer examples of these bills, along with detailed explanations of their components. This request aims to help residents better understand their energy consumption and costs, especially as many are unfamiliar with the intricacies of their electricity bills.

The meeting also touched on the importance of educational resources included in the bills, such as energy-saving tips and updates on service improvements. As the representatives continue to advocate for clearer communication and support for their constituents, the next steps will involve Luma's response to the requests for better informational materials and outreach strategies.