Miami-Dade integrates human resources and operations to enhance county services

Miami-Dade County is set to enhance its operational efficiency and service delivery through the integration of its newly formed department, People and Internal Operations (PIL). This initiative, discussed during the Government Efficiency & Transparency Ad Hoc Committee meeting on May 15, 2025, aims to streamline processes by combining human resources and information services, alongside the transfer of the Office of Small Business Development to Strategic Procurement.

Director Hall emphasized that the integration aligns with the mayor's 3 0 5 vision, focusing on three primary goals: improving employee efficiency, enhancing service value for residents, and fostering an inspired workforce. With a lean HR team of just 58 employees serving over 24,000 staff across 26 departments, the integration seeks to address significant challenges, including cost reduction and revenue generation.

Key strategies include regular engagement with labor unions to foster collaboration, an ongoing healthcare RFP process aimed at reducing costs while improving care access, and the exploration of innovative revenue-generating opportunities. The department is also prioritizing the standardization of work practices and leveraging technology to drive efficiency.

A notable focus is on improving the hiring process for critical positions, with a target to reduce the time to fill vacancies from 115 days to 60 days. This change is expected to enhance productivity and operational effectiveness across the county.

The meeting underscored the importance of transparency and community engagement, with plans to expand idea generation initiatives to include public input. As Miami-Dade County moves forward with these changes, the emphasis remains on creating a more efficient, responsive, and engaged local government, ultimately benefiting both employees and residents alike.