County Clerk highlights customer satisfaction and plans for online marriage licenses

El Paso County's Clerk and Recorder's Office is making strides in customer service and operational efficiency, as highlighted during the recent 2025 Budget Hearing. The office has received positive feedback from citizens, noting improvements in efficiency, friendly staff, and clear communication. However, concerns remain regarding longer wait times and the need for additional staff during peak periods.

A significant challenge faced by the office is the reliance on state-owned equipment for motor vehicle and driver's license services. When technical issues arise, particularly on weekends, the county's staff must troubleshoot without support from the state, which can lead to service disruptions. Despite these hurdles, the Clerk and Recorder's team is committed to maintaining service quality, with an in-house IT team available to address problems as they occur.

Looking ahead, the office anticipates a 10% increase in document recording due to a slight reduction in interest rates, which is expected to encourage refinancing. Currently, only 15% of documents are recorded electronically, but plans are in place to enhance this service. The Clerk aims to introduce online marriage license applications in 2025, allowing residents to complete the process without visiting the office.

The office is also experiencing a surge in marriage licenses, with around 60 to 70 ceremonies conducted each Saturday, attracting couples from neighboring counties. The average processing time for recorded documents has improved significantly, now ranging from one to three business days for electronic submissions and three to five days for in-person submissions.

These developments reflect the Clerk and Recorder's Office's commitment to improving service delivery and adapting to the needs of the community, setting a positive trajectory for the upcoming year.