T Mobile highlights commitment to accessibility for Riverside County residents

T-Mobile is stepping up its game in accessibility, as highlighted during a recent Riverside County Commission of the Deaf meeting. Oscar Flores, a representative from T-Mobile, shared the company's commitment to ensuring equal communication for all, particularly for the deaf and hard of hearing communities.

Flores emphasized T-Mobile's extensive range of services and devices designed to enhance accessibility. With over 30 years of experience, the company has supported millions of interactions through visual and text-based communication options. Key offerings include video relay services, which allow users to make calls directly from smartphones, and visual interpreting services that connect users with trained agents for real-time assistance.

In addition to these services, T-Mobile provides specialized customer support tailored for deaf and hard of hearing individuals, including live chat and video relay service support. Flores expressed the company's openness to feedback, aiming to continually improve their accessibility offerings in Riverside.

Commissioner Anderson praised T-Mobile's efforts, noting the potential for collaboration on initiatives like 911 call centers and community safety services. Chair Visco also highlighted T-Mobile's plan to provide live on-site interpreters, further enhancing accessibility for local residents.

As T-Mobile continues to expand its accessibility initiatives, the partnership with Riverside County could pave the way for improved communication services, fostering greater independence and mobility for the deaf and hard of hearing community.