Bend Transit Proposes Changes to DialRide Usage and Discount Programs

During the recent Bend MPO Policy Board meeting held on May 16, 2025, discussions centered around the DialRide service, which is currently free for all users. Concerns were raised about the potential abuse of this service, particularly as it allows individuals to use it for non-essential trips, such as going out for meals. Board members noted that while the service is designed to assist those with disabilities or specific needs, its unrestricted access has led to misuse, prompting a need for reevaluation.

The conversation highlighted the differences in DialRide qualifications between Bend and nearby Redmond, where users do not need to meet specific criteria. This discrepancy has contributed to the service being used by individuals who may not genuinely require it, leading to calls for a more structured approach to ensure that those in need receive priority access.

To address these issues, the board discussed implementing group fare reductions aimed at larger organizations, such as businesses with at least ten employees. This initiative is intended to encourage more responsible use of the service while also providing a tracking mechanism to monitor user behavior. The focus is not solely on generating revenue but rather on managing the system effectively to serve the community better.

Additionally, the board explored partnerships with local organizations, such as the Latin Community Association and Shepherd's House, to help manage users and address safety concerns. These collaborations would allow for better oversight without compromising user privacy, as the organizations would handle any issues that arise without disclosing personal information.

In conclusion, the Bend MPO Policy Board's discussions reflect a proactive approach to refining the DialRide service, ensuring it meets the needs of the community while preventing misuse. As the board moves forward, further evaluations and potential adjustments to the service are anticipated to enhance its effectiveness and accessibility for those who truly need it.