Logan City 911 director Christie Walker discusses dispatch service staffing challenges

During the recent Trenton Town Council meeting held on March 4, 2025, discussions centered around the pressing issues facing the local 911 dispatch service. Christie Walker, the 911 director, along with her team, presented a detailed overview of the current dispatch service agreement, which has remained unchanged since its inception in February 2002, with only a minor adjustment in 2013 for a separate radio account.

Walker highlighted the critical staffing challenges the dispatch center is facing, noting that while there are 20 full-time positions available, only 14 are currently filled, with two more in training. This staffing shortage is attributed largely to wage disparities. The starting wage for dispatchers in Trenton is currently $22.85, significantly lower than neighboring Box Elder County's $27.50 and Rich County's $26.00. This wage gap is making it difficult for the dispatch center to attract and retain qualified personnel, as many potential candidates are drawn to better-paying opportunities elsewhere.

The council was urged to consider adjustments to the dispatch service agreement to address these wage issues, which are compounded by rising living costs and inflation. Walker emphasized the importance of retaining skilled dispatchers, describing them as "jewels" who possess the necessary skills and personality traits for the demanding job.

In addition to the wage discussion, Walker extended an invitation to council members to visit the dispatch center, offering them a firsthand look at the operations and the dedicated team behind the scenes. This gesture aims to foster a better understanding of the challenges faced by the dispatch center and the critical role it plays in community safety.

The meeting underscored the urgent need for the council to reevaluate the dispatch service agreement and consider necessary adjustments to ensure the center can effectively serve the community while maintaining a competent workforce. As discussions continue, the council faces the challenge of balancing budgetary constraints with the need for adequate public safety resources.