Lumos plans fiber installation to enhance broadband access in Amherst

The Amherst City Council meeting on May 19, 2025, featured a significant discussion on the introduction of fiber optic broadband services by Lumos Networks. Steve Christen, a representative from Lumos, presented the company's plans to enhance internet connectivity in the city, emphasizing the long-term benefits of fiber technology over traditional copper and coaxial systems.

Christen, who has extensive experience in the telecommunications industry, highlighted the advantages of fiber optics, including faster data transmission and a lifespan of 20 to 30 years for the infrastructure. He explained that unlike older technologies, fiber can be upgraded without the need for extensive digging, making it a more efficient choice for communities looking to improve their internet services.

The presentation also addressed potential disruptions during the installation process, with Christen assuring residents that Lumos prioritizes communication and customer service. He outlined the company's commitment to minimizing inconvenience, promising a three-day restoration period after construction and proactive outreach to inform residents about upcoming work.

George Kemp, Director of Construction Relations for Lumos, reinforced this message, stating that the company would maintain local oversight during the installation process to ensure quality and responsiveness to community concerns. He emphasized the importance of building trust with residents and city officials, offering to provide regular updates on construction progress and resident feedback.

Mayor of Amherst, who participated in the discussion, acknowledged the challenges faced during previous installations by other providers, expressing cautious optimism about Lumos's approach. He noted the importance of competition in improving service quality and pricing for residents.

The meeting concluded with a shared sense of anticipation for the potential improvements in internet services that Lumos could bring to Amherst, positioning the city for a more connected future. The council is expected to continue discussions on the implementation of these services in the coming weeks.