DeKalb County updates EMS with findings from Fitch Report and service enhancements

DeKalb County officials provided a comprehensive update on the Emergency Medical Services (EMS) during the recent ERPS Committee meeting, highlighting significant improvements and ongoing challenges in the system. The presentation focused on the operational assessment conducted by Fitch Associates, which identified strengths and areas for enhancement in the county's EMS delivery.

One of the key developments discussed was the increase in the number of ambulances deployed in DeKalb County. Earlier this year, five new ambulances were put into service, allowing the county to maintain an average of six to eight units on the road daily. This expansion aims to enhance response times and overall service delivery for residents.

A major concern raised during the meeting was the issue of "wall time," which refers to the delays ambulances face when transferring patients to hospitals. Currently, the average wait time is just under 50 minutes, significantly higher than the national goal of 20 minutes. County officials are actively collaborating with local hospitals to address this issue, emphasizing the need for improved communication and processes to expedite patient transfers.

The meeting also highlighted the success of the nurse navigator program, which allows 911 call takers to connect callers with a live nurse who can provide alternatives to ambulance transport. This initiative has shown promise in reducing unnecessary emergency calls, thereby alleviating pressure on the EMS system.

In addition, the county is preparing to issue a Request for Proposals (RFP) for EMS services, which will include updated performance measures and penalties for non-compliance. This RFP aims to ensure that service providers meet the growing demands of the community while maintaining high-quality care.

The discussions underscored the ongoing challenges faced by the EMS system, particularly in light of increased demand and the complexities of hospital capacity. Officials acknowledged that many patients use emergency services as their primary care, further straining resources. As the county moves forward, addressing these systemic issues will be crucial to improving health outcomes for residents.

In conclusion, the meeting served as a platform for DeKalb County officials to outline their commitment to enhancing EMS services, while also recognizing the need for collaborative efforts with hospitals and community partners to tackle the challenges ahead.