Hawaii County audit reveals inefficiencies in building permit process and proposes 29 improvements

In a pivotal meeting held on May 20, 2025, Hawaii County officials gathered to discuss the findings of a comprehensive performance audit on the Department of Public Works (DPW) building division's permit process. The audit, which scrutinized the efficiency and timeliness of the permit application system, revealed significant challenges that have contributed to a backlog of applications and inefficiencies in the permitting process.

The audit, presented by Tyler Benner from the county auditor's office, highlighted that the volume of incoming permit applications—approximately 15,600—far exceeds the processing capacity of around 11,100. This imbalance has led to delays, with an average of 16 applications received daily against only 12 processed. The findings underscored the need for immediate reforms, including the exemption of low-risk applications from certain requirements and the implementation of self-certification processes.

Maxine Pacheco, an audit analyst, elaborated on the complexities of the current system, noting that applicants often face redundant data entry and outdated forms, which further complicate the process. The audit identified 13 key findings and proposed 29 actionable recommendations aimed at streamlining operations, enhancing accountability, and improving user experience.

Among the critical recommendations was the establishment of clear policies and procedures for inspections, which are essential for ensuring compliance with building codes and safety standards. The lack of standardized oversight and training for inspectors was also flagged as a significant issue, leading to inconsistent practices and documentation.

The meeting also addressed the potential impact of Senate Bill 66, which aims to expedite the building permit process by imposing a 60-day deadline for permit approvals. If enacted, this legislation would shift some responsibilities from county officials to licensed professionals, potentially alleviating some of the current burdens on the DPW.

As the council members engaged in discussions following the presentation, the urgency for reform was palpable. The audit's findings and the proposed legislative changes could reshape the future of building permits in Hawaii County, promising a more efficient and transparent system for residents and developers alike. The county's commitment to addressing these issues will be crucial in meeting the growing demand for housing and ensuring that the permitting process supports rather than hinders development.