[{"_1":2,"_124":-5,"_125":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,76,88,100,112],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},"mediaId",6639673,"mediaKeyId","3440018-87869dcef6c139baaf3329a7e30756c5","parentId",3440018,"title","NTTA board approves April minutes, passes consent items and a settlement agreement unanimously","audioSeconds",2942,"startMs",105000,"endMs",3047000,"viewUrl","/Search/View?dp=1&key=3440018-87869dcef6c139baaf3329a7e30756c5&start=105&end=3047","thumbnailUrl","https://assets.pipeline.soar.com/3440018-87869dcef6c139baaf3329a7e30756c5/thumbnail_105000.jpg","articleUrl","/articles/6639673/Texas/NTTA-board-approves-April-minutes-passes-consent-items-and-a-settlement-agreement-unanimously","mediaUrl","https://secure.pipeline.soar.com/6639673-9402120c529505b8a402aabcfe8df118/orig.mp4?Expires=1770999673&Signature=bG5PJw6S2O2WGvGB0awOntYaoKW7NcEDksnEvSNlA5Y05x13rG-mjTCUwcwKRhtMvk~5l8FYQ1O3on1AsXcboJkuiT-4vqYmDhkeSuEQiAzxHB~l37K1WO4BUCCkWscSquEzNkAZmeZbPHgLnUKoFBXtFgAbI3boTUvfpesml1ebSnQQuF8pDNpTTrU2CmsZTO5J1mlAGoNnmhr6sdsO7ZXfgYk89Nj~cs-qCPNd1TYTYeyVrTc-FyMP1~3R8gzHJ8p89LsgfDIDDPtwax9tCj~E8PL6Q6jbAkrs5Q8Ak9DfWGnrMkV5QPxaub4dBqxxqLk8kqBV6WCvAcQ8~HwCww__&Key-Pair-Id=KUT5TJCACFTXG","author","North Texas Tollway Authority","date","2025-05-21T00:00:00Z","article","The North Texas Tollway Authority Board of Directors approved several routine and formal actions by unanimous voice vote at its May 21 meeting.

The board approved the minutes from its April 2025 regular board meeting after a motion by Director Mulholland and a second from Vice Chair Adad. The board recorded the vote as unanimous with no opposition.

Items 7 through 9 were presented on the consent agenda. The board took a motion to approve the consent agenda; the motion was recorded as coming from Director Gravley (as stated in the meeting) with a second from Director Knight, and the consent items passed unanimously.

Later in the meeting the board recessed into executive session and returned to the public meeting to consider a settlement. The board approved a settlement agreement by motion from Director Knight with a second from Director Wamsgans; the vote was recorded as unanimous with no opposition.

No roll‑call tallies were recorded in the public transcript; each action was approved by voice vote with board members indicating “aye.” No items were reported as failed or tabled in the public record.","mediaType","Video","parentTitle","North Texas Tollway Authority - Board Meetings - May 21, 2025","oneSentenceSummary","At its May 21 meeting the NTTA Board of Directors unanimously approved the April 2025 meeting minutes, passed consent agenda items 7 through 9, and approved a settlement agreement after an executive session; each motion recorded a voice vote with no opposition.","taxTitle","North Texas Tollway Authority (NTTA), Departments and Agencies, Executive, Texas","taxId",17435,"location","Texas","headline","","shortSummary",{"_33":77,"_35":36,"_37":38,"_39":78,"_41":79,"_43":80,"_45":81,"_47":82,"_49":83,"_51":84,"_53":85,"_55":56,"_57":58,"_59":86,"_61":62,"_63":64,"_65":87,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6639675,"NTTA board questions staffing shortfalls; staff say recruitment is increasing and safety operations covered with overtime",294,2640000,2934000,"/Search/View?dp=1&key=3440018-87869dcef6c139baaf3329a7e30756c5&start=2640&end=2934","https://assets.pipeline.soar.com/3440018-87869dcef6c139baaf3329a7e30756c5/thumbnail_2640000.jpg","/articles/6639675/Texas/NTTA-board-questions-staffing-shortfalls-staff-say-recruitment-is-increasing-and-safety-operations-covered-with-overtime","https://secure.pipeline.soar.com/6639675-e8d2e41dfe5477e8e1c38dfcdaec8fc0/orig.mp4?Expires=1770999673&Signature=k75k2e8zeBsSmE0viJKmDDCUfa1go6aufN~jzk8QH-yuJyJxbKYU4HNSty~MxYZIB0D8ZJBC17OMr1BEUCZbw5pweKhXHPyoiBZFBLPistLEaxyWvO-bj0N3AvvrqJJppJAHUQLnMSLLPPwjMHUF8SrUTKPOoQ48XF4QalO87i~yxQ8m5cbXcSeiOgmpP06wjMlo9H~lJRjbE7S9MCv7aPk9t~TE6oHtndABO6yA2gpaTnVhYLK3ogkbGm7Q5AssAPlXFKVE4VkrSSD4UmcI-VoYT6rrNxLdzhqLj7PXG-qypHDRgTvRyeGMKW24-10cli-A8gogGxJQW0g-FRlJFw__&Key-Pair-Id=KUT5TJCACFTXG","Board members pressed NTTA staff on staffing levels and specific vacancies during the executive director report on May 21, asking whether open positions in the Safety Operations Center (SOC) and Roadside Safety Services (RSS) posed safety concerns.

Director Gradley asked for clarity after reviewing the headcount slide, noting that budgeted headcount showed 866 positions and a March headcount of 773, which he calculated as roughly 93 vacancies. Staff acknowledged the vacancies and said recruitment is active. One staff member said earlier in the year the agency had been recruiting for 49 positions and that several new hires were slated to start.

On the two critical safety functions, staff said the SOC had seven positions as of a recent orientation date with one additional hire scheduled to start, while RSS had two open roles the agency was actively recruiting to fill. When asked whether vacancies in SOC or RSS should raise immediate safety concerns, a staff presenter answered, “No. We are doing everything we can, to fill the time with overtime with our other employees.”

Staff said the agency recently added recruiting capacity—a full recruiting team and a new recruiting manager—and increased outreach for posted positions. Board members asked for continued reporting and asked staff to brief them on retention and recruitment strategies. Staff acknowledged turnover in some areas and said they would report back with more details at a future meeting.

No formal board action was taken on staffing during the meeting; staff said operations were being maintained while recruitment continues.","During the executive director’s report on May 21 board members pressed staff for details on headcount and lingering vacancies in Safety Operations Center and roadside safety services; staff said recruiting capacity has increased and that overtime is covering operations for now.",{"_33":89,"_35":36,"_37":38,"_39":90,"_41":91,"_43":92,"_45":93,"_47":94,"_49":95,"_51":96,"_53":97,"_55":56,"_57":58,"_59":98,"_61":62,"_63":64,"_65":99,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6639680,"NTTA board hears AI strategic plan; staff proposes governance, center of excellence and phased roadmap",747,1607000,2354000,"/Search/View?dp=1&key=3440018-87869dcef6c139baaf3329a7e30756c5&start=1607&end=2354","https://assets.pipeline.soar.com/3440018-87869dcef6c139baaf3329a7e30756c5/thumbnail_1607000.jpg","/articles/6639680/Texas/NTTA-board-hears-AI-strategic-plan-staff-proposes-governance-center-of-excellence-and-phased-roadmap","https://secure.pipeline.soar.com/6639680-59503900d7376b0c9b791d069ccfd7d6/orig.mp4?Expires=1770999673&Signature=f8j-aNuWAeLUC91BjFWfdgZahnL7m7JXCHJzxsv5hwRXuhQrhX7QWmK6Vf~f2LiPujA4gvsHk0QgiW5CyyhSkkeSnVP4Ht27BaXqQD808Gf2t31vk0LQim8Wr0lAEPTTcpo7Cu9VVsHAMEhhWlKPVQxHtFJ3tTfByoJm5qew0JuCbVRJ2YAbVhTDcVHCQC0C3wF44QEMsE4IRwjjp2cKX2lyxO~gredEl7TM2gkZpdFhz-4Ajd4KKGcVkzIgKtLItZga9PeE7RP2Cneym4kjdoT0tyt1CNcWvcA-aAs0Bj8Xi5zLXb1L8WpZ0rMxARFtaGpqLcAcYF47AqBpiPVMow__&Key-Pair-Id=KUT5TJCACFTXG","NTTA staff presented an artificial intelligence strategic plan concept to the board on May 21 that laid out governance, data governance, procurement and an applications roadmap aimed at piloting and scaling AI across the agency.

Jeff (last name not specified in the transcript), who presented the plan as an NTTA staff member, summarized the vision: “The vision is to responsibly deploy AI,” and described three primary goals: increase efficiency and revenue while decreasing cost, improve safety and reliability, and enhance customer service.

Jeff told the board that NTTA already uses several machine‑learning tools in limited ways, including voice analytics for recorded contact‑center calls, optical character recognition used in toll collection, and wrong‑way detection in traffic operations. He said the agency also holds a limited number of Copilot (generative AI) licenses for content creation and analysis and is considering broader deployments tied to a procurement and intake review process.

Key elements of the proposed framework include a steering committee composed of NTTA leadership, a center of excellence with cross‑departmental representatives, formalized procurement and contract checklists that address vendor expertise and data governance, and an administrative procedure that lists permitted users and permitted applications. Jeff said the agency would use existing IT intake processes and Horatio Porter’s team to review AI‑related procurements.

On timing, Jeff said staff would finalize an administrative procedure, stand up the center of excellence and produce an application roadmap over the next three to four months. He characterized the roadmap as phased—“pilot, limited, and full”—and described examples for each domain: an advanced contact center to support agents and customers (customer service), new asset management capabilities after a planned vendor rollout, and an advanced traffic management system under reprocurement that could enable traffic‑operations AI capabilities.

Board members welcomed the governance focus and urged flexibility. Director Nye thanked staff and said governance should be flexible because the technology is evolving rapidly, asking rhetorically, “If you had to say right now, what percentage of AI is deployed in our overall business operations? Is it what? 10%?” Jeff replied, “It'd be less than that.”

Staff said next steps include finalizing procedures, building the center of excellence and using the roadmap to prioritize pilot applications and procurement checklists.","NTTA staff presented a concept for an artificial intelligence strategic plan on May 21 that would create a governance framework, a center of excellence and a phased applications roadmap for pilots in customer service, security, asset management and traffic operations.",{"_33":101,"_35":36,"_37":38,"_39":102,"_41":103,"_43":104,"_45":105,"_47":106,"_49":107,"_51":108,"_53":109,"_55":56,"_57":58,"_59":110,"_61":62,"_63":64,"_65":111,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6639685,"NTTA’s TollGuard operations center monitors 5,900 roadside assets; staff demonstrate camera, analytics tools",1006,551000,1557000,"/Search/View?dp=1&key=3440018-87869dcef6c139baaf3329a7e30756c5&start=551&end=1557","https://assets.pipeline.soar.com/3440018-87869dcef6c139baaf3329a7e30756c5/thumbnail_551000.jpg","/articles/6639685/Texas/NTTAs-TollGuard-operations-center-monitors-5900-roadside-assets-staff-demonstrate-camera-analytics-tools","https://secure.pipeline.soar.com/6639685-e16aab84aac4f8a9becef1c0e2be1e7b/orig.mp4?Expires=1770999673&Signature=VqCxOw-K9UftQjeSmHg73JmA2FnRHN-cYw-zvz~OBcFFZzg0IsM7UsRq-bVdGVaAYdH5BqInlWP40E96QqOwcI6Y0VaQ4q8AcptzzKN5WdkE5Ea8AL-d9znLbRoKWRFSmV-aU-FwVlCkyzF5kDgWMmkgW392iJcmMXu4YwwWXq6ZRm13v2bvJ5~U4efTcVDIsofCyKNfY-x6FZv81b5s7bAf~MaJvDxmqPx9WzD3pVnGka89RNb3Us1ZOiLmcVXqXh0V5o6PJGdOw4TZMzDQvGsbtl1KKKW8sg4QRPPV3iiCWsw6aBla-4e93s3WLHr8-q~IFHNLE7tVGjBU2BN2sA__&Key-Pair-Id=KUT5TJCACFTXG","NTTA IT Roadway staff on May 21 presented TollGuard, an internal operations center that monitors tolling and ITS systems and more than 5,900 roadside assets.

Dan Robicheaux, introducing the item as an IT Roadway presenter, said he was proud of the team and that the agency maintains its own lane systems: “I always held NTTA in highest regard because they're doing something that none of the other agencies are doing.”

Corey Carr, lane systems support manager for IT Roadway, described TollGuard as “an advanced operations center with a team of specialists and analysts designed to monitor tolling and ITS systems to ensure they are functioning correctly and efficiently and analyze data from these systems to identify trends and optimize performance.” Carr walked the board through the TollGuard ecosystem, naming core devices—CCTV and tolling cameras, lane controllers, UPS units, HVAC and toll tag readers—and the principal monitoring and analytics tools, including Nagios for system monitoring and a custom GIS‑integrated map linked to ServiceNow and MicroStrategy.

Carr demonstrated a map interface that provides a 30,000‑foot overview and a 500‑foot toll‑gantry zoom with direct links to device views and street‑view images for technician orientation. He said TollGuard uses a Video Enforcement System viewer (VESViewer) to monitor live camera feeds and described improvements after installing newer toll cameras, including better daytime and nighttime plate reads through higher resolution, improved contrast, remote focus and remote zoom capabilities.

Carr recounted a specific incident where a piece of cardboard from a trailer struck a tolling camera moments before a gantry, causing the camera to lose license‑plate reads. TollGuard analysts flagged the degraded image quality, dispatched technicians, and required a short closure and realignment to restore operations. Carr said next steps include refining procedures, targeted training, updated executive dashboards, lifecycle replacement planning for roadside systems, and pilots of predictive analytics and AI for tolling optimization.

Directors thanked the team for the presentation and several board members praised the operational visibility the new center provides.","NTTA IT Roadway staff described TollGuard, an in‑house operations center that monitors tolling and ITS systems, detailed monitoring tools including Nagios and VESViewer, and showed how a camera strike incident was identified and resolved.",{"_33":113,"_35":36,"_37":38,"_39":114,"_41":115,"_43":116,"_45":117,"_47":118,"_49":119,"_51":120,"_53":121,"_55":56,"_57":58,"_59":122,"_61":62,"_63":64,"_65":123,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6639689,"NTTA reports higher-than-expected first-quarter revenue, steady operations in May performance review",362,171000,533000,"/Search/View?dp=1&key=3440018-87869dcef6c139baaf3329a7e30756c5&start=171&end=533","https://assets.pipeline.soar.com/3440018-87869dcef6c139baaf3329a7e30756c5/thumbnail_171000.jpg","/articles/6639689/Texas/NTTA-reports-higher-than-expected-first-quarter-revenue-steady-operations-in-May-performance-review","https://secure.pipeline.soar.com/6639689-f40996f04d503f9445dce12a88753b74/orig.mp4?Expires=1770999673&Signature=bUS1XVqexY7eIPBSDfj-D2DUCPmdyd1KI2yNF5FeEIJg3oqQdhV6er6VVx3m~CSEMbUO~shUx5Zpi~KuShQvSvNQFZ3lbTOB40ZxDEbQmAUXaVLx5zVm-8wWV0j5PySPd~7dpZD7JBsN6WzBr8FWXGRIWDblKCIVH5S2~n-tJ8XfZMdxdOLF3BQhIZGVWYyhyL5oexE6uvdEu2VWkUunTWOZBsOUjN4z2eG2TGcky8qkLER3GBXyy6TNNHW4-3T6anv3TQHgTNdZw6CUrHBYPzu8aJNFr39xU6xB6KPnfbIb7Ln5IYa8JUd3no~xqeOpjeXxBWMyfDG406e~bUYuoQ__&Key-Pair-Id=KUT5TJCACFTXG","The North Texas Tollway Authority board on May 21 heard consolidated monthly performance reports showing higher-than-expected revenue and a mix of operational results for early 2025.

Horatio Porter, an NTTA staff presenter, told the board, “You'll see revenues for the first 3 months of the year, 300,000,000, which is outpacing the budget nicely for the first 3 and 3 months.” Porter also said expense performance was close to budget, noting the agency was “$26,000 over budget, in part because of credit card fees primarily.”

The reports combined financial, operational and infrastructure metrics. For operations, Jeff Daley, identified in the meeting as the operations presenter, said transactions for March totaled about 82.8 million and that the system was “a little bit ahead of plan for the year.” Daley said transponder penetration at the 90‑day mark was about 81.5 percent and that TSA-lane availability and other performance measures were modestly improved year over year.

Collection metrics showed some strength: 24‑month collection performance was reported at 89.1 percent and 12‑month performance at 83.8 percent. Daley also reported the toll enforcement remedies pipeline, with committed amounts at about $14,000,000 and collected amounts at about $12,300,000. The board was told March is a peak month for collections because of tax season.

Elizabeth (last name not specified in the transcript), who presented maintenance and roadside performance data, said the maintenance rating beat its 90‑point goal but had declined in recent months due to weather-related impacts including missing raised‑pavement markers and striping delays. She said roadside safety services average clearance time came in at 20 minutes and 38 seconds in March while average accident clearance time was 51 minutes and 14 seconds to clear 469 crashes across the system.

Board members asked for context on marketing and tag‑account growth; Porter and marketing staff said a mature digital campaign and two new ads were contributing to higher new‑tag account activity. Board members also asked for clarification on headcount and operational impacts discussed later in the meeting.

The consolidated report closed with staff noting ongoing corridor projects with partner agencies and an expectation that some maintenance scores would improve in the next reporting period.","At its May 21 meeting the North Texas Tollway Authority board received consolidated monthly performance reports showing roughly $300 million in revenue for the first three months of 2025 and mixed operational results across collections, customer service and roadway maintenance.","actionData","errors"]

Article not found

NTTA board approves April minutes, passes consent items and a settlement agreement unanimously

NTTA board questions staffing shortfalls; staff say recruitment is increasing and safety operations covered with overtime

NTTA board hears AI strategic plan; staff proposes governance, center of excellence and phased roadmap

NTTA’s TollGuard operations center monitors 5,900 roadside assets; staff demonstrate camera, analytics tools

NTTA reports higher-than-expected first-quarter revenue, steady operations in May performance review