Maryland bill enhances consumer protection laws and empowers enforcement agencies

In a recent public roundtable led by Chairperson Brianne Nadeau, the District of Columbia's Committee on Public Works and Operations discussed significant updates to the Consumer Protection Procedures Act (CPPA) aimed at enhancing consumer rights and business accountability. The proposed bill seeks to clarify existing laws, making it easier for both consumers and businesses to understand their rights and responsibilities.

One of the key changes includes a broader definition of "merchant," which now encompasses businesses that provide free services, such as social media platforms. This adjustment aims to prevent deceptive practices and reduce the need for repeated litigation over these issues. By clearly defining unlawful transactions and establishing the burden of proof, the bill is expected to streamline legal processes, saving time and resources for all parties involved.

The bill also empowers enforcement agencies, such as the Office of the Attorney General (OAG) and the Department of Licensing and Consumer Protection (DLCP), with additional tools to investigate and address consumer complaints effectively. Notably, it prohibits businesses from retaliating against consumers who report bad practices, fostering a safer environment for individuals to come forward with their experiences.

Furthermore, the legislation allows OAG to require businesses under investigation to answer questions under oath, expediting the investigative process. Courts would also gain the authority to impose remedies to prevent further consumer harm, including freezing assets or even dissolving companies in severe cases.

These amendments are designed to enhance the efficiency of consumer protection efforts in the District, ensuring that agencies can respond more effectively to violations. While no single provision can eliminate harmful business practices entirely, the collective changes aim to fill critical gaps in consumer protection, ultimately benefiting residents and fostering a fairer marketplace.

As the bill progresses, it reflects the District's commitment to safeguarding consumer rights and holding businesses accountable, aligning with broader goals of community welfare and trust in local governance.