Concord broadband manager outlines plan for speed upgrades and service expansion

The Town of Concord's Municipal Light Board is gearing up for significant changes in its broadband services, as discussed in a recent meeting on May 14, 2025. The board is responding to evolving customer expectations for faster internet speeds and increased competition from providers like Comcast, which has recently upgraded its offerings.

During the meeting, broadband manager Dale outlined the current state of Concord's broadband services, noting that while the town has maintained stable pricing and service levels, market pressures necessitate a reevaluation of their offerings. The board plans to present specific options later this year, aiming to simplify the existing tier structure, which currently includes six tiers for both residential and business customers.

One of the key challenges highlighted was the growing demand for higher speeds due to the proliferation of smart devices and streaming services in households. The board acknowledged that many of their current tiers fall below the federal government's minimum standard of 100 megabits per second for high-speed internet, particularly on the residential side. This gap poses a challenge in attracting and retaining customers who are increasingly drawn to competitors' faster offerings.

To address these issues, Concord is in the process of procuring next-generation equipment that will support higher speeds and better service density. This new technology, known as XGS PON, will enable the town to offer speeds up to 10 gigabits per second, significantly enhancing both residential and business services. The board emphasized the importance of aligning their offerings with market standards to remain competitive.

Additionally, the board is exploring grant opportunities to expand fiber broadband access throughout the town, particularly in underserved areas. This initiative aims to ensure that all residents have access to reliable internet service, which is increasingly viewed as a necessity.

As the board prepares to roll out these changes, they are committed to keeping the community informed and engaged. The upcoming adjustments are expected to not only enhance service quality but also position Concord as a competitive player in the broadband market. The board's proactive approach reflects a dedication to meeting the needs of its residents and adapting to the rapidly changing landscape of internet services.