Salt Lake City introduces new rate calculator tool for utility customers

Salt Lake City Council members highlighted a new online tool designed to enhance transparency and assist residents in managing their water utility bills during a recent work session. The tool, which includes a rate calculator, allows users to estimate their water and sewer charges based on their consumption patterns, making it easier for families to adjust their budgets amid rising costs.

The presentation showcased how the calculator works, with staff demonstrating its functionality using real bills from various households. Council member Lopez Chavez praised the tool for its potential to engage community members and help them understand the financial implications of their water usage. “This is a great tool,” she stated, emphasizing the importance of public education in light of increasing infrastructure needs and compliance with new regulations.

The discussion also touched on the necessity of clear communication regarding the changes in rates. Council members expressed a desire for simpler terminology on the website to ensure that all residents can easily navigate the information. Suggestions included replacing technical terms with more straightforward language, such as referring to "new rates" instead of "new structure."

As the tool is set to go live soon, officials are optimistic about its impact on consumer awareness and water conservation efforts. The council plans to continue refining the tool and its accompanying resources to better serve the community, ensuring that residents are well-informed about their utility costs and the rationale behind rate adjustments.