Salt Lake City officials unveil My SLC app to improve community engagement and service delivery

Salt Lake City Council members gathered on May 20, 2025, to discuss significant advancements in municipal technology and community engagement, with a spotlight on the newly launched My SLC app. This innovative platform aims to streamline communication between residents and city services, integrating various work order systems to enhance responsiveness and transparency.

The My SLC app, built on the Salesforce platform, marks a pivotal shift in how residents interact with city services. Council members noted a steady 5% monthly increase in app usage since its launch, highlighting its growing importance in facilitating service requests. The app's integration with existing work order systems allows city employees to respond to community needs more efficiently, ensuring that constituents receive timely updates on their requests.

During the meeting, officials emphasized the need for service level agreements to set clear expectations for response times on various issues, such as graffiti removal and infrastructure repairs. This initiative aims to eliminate the "black hole" effect where residents submit requests without receiving feedback, thereby improving overall satisfaction with city services.

Additionally, discussions touched on the importance of standardizing communication across departments to ensure consistent messaging to the public. Council members expressed a desire for improved collaboration between the city’s communication teams and the council, recognizing that effective public communication is crucial for addressing community concerns.

As Salt Lake City continues to evolve its technological capabilities, the My SLC app stands out as a key tool in enhancing civic engagement and operational efficiency. The council anticipates further developments, including in-app chat features and a more integrated resident portal, which will simplify access to various city services. The ongoing commitment to improving these systems reflects the city's dedication to fostering a responsive and engaged community.