Cary officials address billing errors and welcome i3 Broadband fiber expansion plans

During the recent Committee of the Whole meeting held by the Village of Cary, significant discussions centered around billing issues affecting residents and the introduction of a new broadband service provider.

The meeting began with a representative addressing billing errors that occurred between September and November 2024. The transition to an external printing and mailing vendor led to a failure in sending out invoices, resulting in increased past due balances for residents. The vendor acknowledged the mistake, took responsibility, and implemented corrective measures, including crediting late fees and enhancing quality control processes. The representative emphasized their commitment to transparent service and assured that future bills would reflect accurate rates.

Following this, the meeting shifted focus to a presentation by i3 Broadband, a company seeking to establish a right-of-way permitting agreement to bring fiber-optic internet services to Cary. Mike Elam, the vice president of community relations, highlighted the need for improved internet options in the area, especially in light of the increased demand for reliable connectivity during the COVID-19 pandemic. He outlined i3's plans to invest nearly $10 million in the community, aiming to provide symmetrical internet speeds that would enhance both residential and business connectivity.

Elam noted that the introduction of a new broadband provider would foster competition, ultimately benefiting residents and businesses by holding existing providers accountable. The anticipated timeline for the project would commence shortly after the approval of the right-of-way agreement by the village.

In conclusion, the meeting underscored the village's proactive approach to addressing resident concerns regarding billing and enhancing internet services. The discussions reflect Cary's commitment to improving community services and infrastructure, with the expectation of a more connected and informed resident base in the near future.