Puerto Rico lawmakers criticize Luma Energy's handling of billing and service communication

In a recent meeting of the Puerto Rico House of Representatives, lawmakers expressed growing frustration over the ongoing issues with Luma Energy, the private operator responsible for the island's electrical grid. The discussions highlighted significant concerns regarding the reliability of billing systems and the overall performance of Luma, which has faced criticism for its inability to address persistent power outages and customer dissatisfaction.

Representatives voiced their discontent with the current state of billing practices, describing the complexity and size of the bills as overwhelming for consumers. One lawmaker emphasized the need for a reliable system before any changes to billing could be considered, stating, "We must demonstrate to the people of Puerto Rico that we have a trustworthy system." This sentiment reflects a broader concern that residents feel disconnected from the decision-making processes affecting their daily lives.

The meeting also touched on the perceived lack of communication from Luma to the public. Lawmakers urged the company to engage more directly with communities to understand their experiences and frustrations. One representative suggested that Luma should invest in listening to customer feedback rather than focusing on public relations campaigns, arguing that genuine engagement would lead to improvements in service and customer satisfaction.

Additionally, discussions included the timeline for the potential cancellation of Luma's contract, with representatives noting that the current agreement could end by July 2025. This timeline raises questions about the future of energy management in Puerto Rico and whether a change in operators could lead to better outcomes for residents.

Overall, the meeting underscored a critical moment for energy management in Puerto Rico, as lawmakers grapple with the implications of Luma's performance and the urgent need for reforms. As the situation evolves, the focus remains on ensuring that the needs and voices of the community are prioritized in any future decisions regarding the island's energy infrastructure.