Library introduces new Minuteman app enhancing patron services and digital access

May 20, 2025 | Town of Norwood, Norfolk County, Massachusetts

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Library introduces new Minuteman app enhancing patron services and digital access

This article was created by AI using a video recording of the meeting. It summarizes the key points discussed, but for full details and context, please refer to the video of the full meeting. Link to Full Meeting

In the heart of Norwood, the Library Board of Trustees convened to discuss exciting developments aimed at enhancing community engagement and modernizing library services. The meeting, held on May 20, 2025, highlighted the library's recent initiatives, particularly the launch of the new Minuteman mobile app, which promises to streamline access to both digital and physical library resources.

The new app, which debuted on May 1, has already begun to transform how patrons interact with library services. With features that allow users to check out eMaterials and physical items with just a push of a button, the app aims to simplify the borrowing process. Gone are the days of navigating multiple platforms; now, everything is conveniently housed in one place. As the old app is phased out, library staff are actively promoting the new app through signage and bookmarks featuring QR codes for easy downloads.

During the meeting, library representatives shared their enthusiasm for the app's capabilities, including the ability to reserve museum passes and register for events directly through the app. This functionality addresses previous challenges patrons faced with the old app, particularly in accessing museum passes and event calendars. Early feedback indicates that users are already enjoying the new features, with successful reservations reported.

Another innovative addition is the "Scan and Go" feature, which allows patrons to check out items using their phone's camera, whether they are in the library or at home. This feature is particularly appealing to those who may forget to check out items during their visit, providing a seamless solution for borrowing materials.

The meeting also touched on the library's ongoing efforts to enhance adult services, including training new staff to improve circulation and borrower services. The focus on digital readers advisory through engaging displays, such as those celebrating Asian American and Pacific Islander Heritage Month, reflects the library's commitment to connecting with diverse community interests.

As the library continues to adapt to the needs of its patrons, the Board of Trustees remains optimistic about the future. With the new app and innovative services, the library is poised to become an even more integral part of the Norwood community, fostering a love for reading and learning in an increasingly digital world.

Converted from Library Board of Trustees 5.13.25 meeting on May 20, 2025
Link to Full Meeting

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