Colorado PSAPs prepare for SIP call transition under FCC order deadline

The recent 5.21.2025 ESInet User Group Meeting in Colorado highlighted critical discussions surrounding the transition to Next Generation 911 (NG911) services, particularly the implementation of Internet Protocol (IP) and Session Initiation Protocol (SIP) technologies. As the state prepares to comply with a Federal Communications Commission (FCC) order, participants emphasized the urgency for Public Safety Answering Points (PSAPs) to adapt their systems to meet new standards.

A key focus of the meeting was the six-month timeline mandated by the FCC for PSAPs to prepare for SIP delivery of emergency calls. This transition is essential for enhancing the efficiency and reliability of emergency response services across Colorado. Stakeholders discussed the logistical challenges involved, including the need for PSAPs to communicate their readiness and capabilities back to service providers, specifically Lumen and Intrado, who are responsible for the core network infrastructure.

Participants raised concerns about the varying readiness of Customer Premises Equipment (CPE) across PSAPs. While some systems are already capable of handling IP calls, many require significant updates and configurations to support the advanced I3 standards necessary for full NG911 functionality. The discussion revealed that not all CPE systems currently deployed in Colorado are equipped to accept I3 calls, which necessitates a thorough inventory and assessment of existing equipment.

The meeting also addressed the importance of collaboration between PSAPs and their CPE vendors to ensure compliance with the new requirements. Stakeholders agreed on the need for clear communication and specific guidelines to help PSAPs understand what is required to achieve I3 readiness. Lumen representatives committed to providing documentation outlining the necessary steps for PSAPs to take with their CPE providers.

In conclusion, the meeting underscored the critical nature of the transition to NG911 services in Colorado. As the state moves forward, the collaboration between PSAPs, service providers, and equipment vendors will be vital to ensure that emergency response systems are equipped to handle the demands of modern communication technologies. The next steps will involve finalizing the necessary documentation and ensuring that all parties are aligned on the requirements for compliance within the stipulated timeline.