[{"_1":2,"_99":-5,"_100":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,75,87],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},"mediaId",6220130,"mediaKeyId","3618846-b176e495039011d5b7787dd063692b97","parentId",3618846,"title","DIT outlines HNL Pay, mobile driver’s license and AI-powered chatbot as citizen services priorities","audioSeconds",276,"startMs",3077000,"endMs",3353000,"viewUrl","/Search/View?dp=1&key=3618846-b176e495039011d5b7787dd063692b97&start=3077&end=3353","thumbnailUrl","https://assets.pipeline.soar.com/3618846-b176e495039011d5b7787dd063692b97/thumbnail_3077000.jpg","articleUrl","/articles/6220130/Honolulu-City/Honolulu-County/Hawaii/DIT-outlines-HNL-Pay-mobile-drivers-license-and-AI-powered-chatbot-as-citizen-services-priorities","mediaUrl","https://secure.pipeline.soar.com/6220130-1a7db31c60e641605be2b9a45df0a78c/orig.mp4?Expires=1771197481&Signature=DFwUaz2IGca0KkeDhnilXFsVHbEjQXx9n80~Jo7f0GUmzshjzJVhyZAmLfp3fjKvHk6UIRbOGuLZRulkArJBC9hkPhfE~3vEsz5SNRDCRgBedVF4ruYvIzVMjJBPAOAULjlHCFaHFWFzGD~QfCowkzmoOWhHB5RudZd1qS-9txcoAiA~yj2U0l0axmR2KqnN3NdxH7fqE5i9FCEVoVtj0TWRqmVK~x3N67rkn4tp4yezacuTQLDM6d4MN4k0rLIHx8on8KtHftZlknoWp2DKxQp0i32o7m2Ty-YiUNFajQ6iQtVTlVYRfw6JCVt7ezEx-Ydt4sMQpz4kGDVB3oaMrg__&Key-Pair-Id=KUT5TJCACFTXG","author","City Council of Honolulu, HI","date","2025-06-02T01:41:05.107Z","article","Steven Courtney, deputy director for the Department of Information Technology (DIT), briefed the Honolulu City Council Committee on Innovation, Technology and Entertainment on May 29 about three public-facing IT services: HNL Pay, the mobile driver's license (MDL) program, and a generative-AI chatbot deployed for motor vehicle webpages.

Courtney described HNL Pay as a centralized payment API the city uses to process fees and said it \"runs over 18,000 transaction per month.\" He said HNL Pay integrates with department systems such as the Department of Parks and Recreation’s PROS scheduling platform and can be used for select affordable-housing or permit payments if departments opt in. The city currently charges a processing fee for credit-card payments; when asked about the amount, Courtney said, \"The 2.35%.\" He also said electronic-check and other payment vehicles can be explored with Budget and Fiscal Services approval.

On the mobile driver's license, Courtney said Hawaii deployed an MDL in August of the prior year and that \"over 37,000 Hawaii citizens have a mobile driver's license today.\" He noted the MDL currently works on iPhone only and that Android support is planned. He also said Honolulu is the only city in the country providing the application for the entire state, and that the DIT bears operational responsibilities within its budget.

Courtney said the city is powering a new web chatbot with generative AI to help residents navigate DMV and other pages; the chatbot is trained on departmental web pages and is in testing for several departments. He described an on-premises AI \"box\" in the city data center supporting internal knowledge-services pilots. Future plans include adding more departments to HNL Pay (the film office was mentioned as a candidate) and expanding chatbot integration to planning and permitting web pages.

Committee members asked for greater clarity on payment-fee tiers, why real-property-tax payments use a different vendor, and whether DIT had plans for accessibility and fee reductions. Courtney said some payments are handled by other vendors and that DIT will coordinate with Budget and Fiscal Services and departments to expand services and payment methods.

The presentation was informational; no formal action was taken by the committee.","mediaType","Video","parentTitle","2025 05 29 ITE","oneSentenceSummary","The Department of Information Technology briefed the committee on HNL Pay (18,000+ monthly transactions), a mobile driver's license used by about 37,000 Hawaii residents (iPhone only), and a generative-AI chatbot pilot; officials said a 2.35% credit-card processing fee applies and Android support for mobile IDs is planned.","taxTitle","Honolulu City, Honolulu County, Hawaii","taxId",61746,"location","headline","","shortSummary",{"_33":76,"_35":36,"_37":38,"_39":77,"_41":78,"_43":79,"_45":80,"_47":81,"_49":82,"_51":83,"_53":84,"_55":56,"_57":58,"_59":85,"_61":62,"_63":64,"_65":86,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6220134,"Honolulu Film Office briefs committee on industry growth, tax-credit uncertainty and workforce goals",926,519000,1445000,"/Search/View?dp=1&key=3618846-b176e495039011d5b7787dd063692b97&start=519&end=1445","https://assets.pipeline.soar.com/3618846-b176e495039011d5b7787dd063692b97/thumbnail_519000.jpg","/articles/6220134/Honolulu-City/Honolulu-County/Hawaii/Honolulu-Film-Office-briefs-committee-on-industry-growth-tax-credit-uncertainty-and-workforce-goals","https://secure.pipeline.soar.com/6220134-8858a806471258865a77b1d7af27e72e/orig.mp4?Expires=1771197481&Signature=bkk5kxp0WNDxOO81yL8xWUh5fndLBMj1PR8ouO6etoXyK7T5M7jNFmuY7BzvZxy3-Vs17XGaGpIuLDwjXrXkLxwIu8sccaqq8xAz2h5cKDrcts-a3rU0sTip2hQeAPaQjlfzTxQFaE2fxePGMBlC8mZbc4cvl~OnZ9CZr6SvQ3Af~zj2ao1NRg64OZ3chzem9uvCrBAPOErsUd-Vd2k02uqemCuEpqIQDd7rIX1JMns-0-De6DRVPxr1b0jx3kY-qWkLZksDT5ZwS3P8GLD2poU6FEnG0aeYIxPfQG0zyDfeSVL39GLKfmvn~X2HUxZyRKdSt9q6k62sUlsSgtZq9w__&Key-Pair-Id=KUT5TJCACFTXG","Valeria Constantino, senior film industry development specialist in the Office of Economic Revitalization, told the Honolulu City Council Committee on Innovation, Technology and Entertainment on May 29 that the city and state film offices are working to grow Hawaii’s film industry through marketing, workforce development and tax-credit outreach.

The film office presented economic figures and case studies to show the industry’s local impact. Citing a state cost-benefit analysis, Constantino said the film tax credit generated roughly $150 million in increased GDP and about $95 million in earnings for 2023, and that state data show the sector returns several dollars in GDP for each dollar spent on the tax credit. She gave production-specific examples, saying Rescue High Surf hired about 788 crew and 1,350 extras and spent more than $65 million, while NCIS Hawaii spent nearly $80 million and hired about 1,100 local people.

Constantino warned that legislative uncertainty has slowed development and that some large projects are sensitive to a per-production cap in Hawaii’s current tax credit. \"It is active. It is the credit that allowed Lilo and Stitch to shoot a % here in Hawaii. And it is funded,\" Constantino said, adding that the office is aggressively communicating the credit's availability. She said part of the Lilo and Stitch production — \"around $45.5 million\" of the project — was filmed in Hawaii while the remainder went to another country because of the cap.

Committee members asked whether program attrition was due to ratings, credits or industry cycles. Constantino described a \"perfect storm\" of factors, including network and studio restructuring, the development cycle for shows, and the recent SAG-AFTRA and WGA labor actions. She said the office is pursuing outreach, a producer-in-residence program with the Hawaiian International Film Festival, and closer coordination with the Department of Business, Economic Development & Tourism and county film offices.

On legislation, Constantino identified Senate Bill 732 (SB 732) as a complex bill with multiple elements the industry would like to preserve or rework; she and stakeholders hope elements can be advanced in a special session if called. She flagged House Bill 796 (HB 796), which proposed a five-year sunset on tax credits, as particularly damaging to business certainty and said the industry is seeking a gubernatorial veto.

Council members discussed the University of Hawaiʻi-backed film studio project and workforce ties to community colleges and university programs. Angela Melody Young, testifying for CARES, thanked the committee for local ordinance work supporting a university film studio and noted the project's workforce-development potential.

The briefing was informational; the committee did not take formal legislative action during the presentation. Constantino asked the committee to help communicate the credit's stability to studios and to support stakeholder engagement in the interim.","Valeria Constantino of the Honolulu Film Office gave an extended briefing on Hawaii's film industry, citing economic multipliers, projects that generated tens of millions in local spending, and legislative risks to the state tax credit; the office urged clearer policy signals and stakeholder work ahead of potential special-session action.",{"_33":88,"_35":36,"_37":38,"_39":89,"_41":90,"_43":91,"_45":92,"_47":93,"_49":94,"_51":95,"_53":96,"_55":56,"_57":58,"_59":97,"_61":62,"_63":64,"_65":98,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6220138,"Committee accepts $3,000 IAVM registration gift to send Department of Enterprise Services staffer to training",297,204000,501000,"/Search/View?dp=1&key=3618846-b176e495039011d5b7787dd063692b97&start=204&end=501","https://assets.pipeline.soar.com/3618846-b176e495039011d5b7787dd063692b97/thumbnail_204000.jpg","/articles/6220138/Honolulu-City/Honolulu-County/Hawaii/Committee-accepts-3000-IAVM-registration-gift-to-send-Department-of-Enterprise-Services-staffer-to-training","https://secure.pipeline.soar.com/6220138-b00ffaa3f66dca256c224db9d17f772e/orig.mp4?Expires=1771197481&Signature=G6JHAPq75XPn39csk059K~eTD~adM2z6F8kHy4ggqQHEBIbyzNaGXKefIyejhvELmvzrnyA-fA3ApxbPTSWh1jRE2RszFtMEKwbhWL~YbasF4iBH9jkz9Er-8Tchqs4pD5fl7Y1-TFO8UaL~R~daVpwli-zLknyJd3XSLpA0TFBMnSQ46-zIK0PpghTLCEQG-EVpC8L5O~AqbcrMorMjJZFLo8pjJI12hjXIa0nwDhgg9hOwrKvURhoWy1ExZCxr9lk~X3XZXCTUMJUzzFvaSEku~L0pa~Q70txzq3TD-1gxh1MKTNT1CMS~o-4MZYUsHU55dtLKnV~lerpHomJ6Hg__&Key-Pair-Id=KUT5TJCACFTXG","The Honolulu City Council Committee on Innovation, Technology and Entertainment on May 29 accepted a $3,000 gift of registration fees from the International Association of Venue Managers (IAVM) Region 7 to send one Department of Enterprise Services staff member to the IAVM annual venue management school in Palm Springs, June 7–12, 2025.

The gift, introduced as Resolution 25-161 and described in the declaration attached to the resolution, covers “a portion of the IAVM registration fees,” and committee members heard that DES will pay the balance and other travel-related costs. \"It's about 50% of the registrations,\" said Dita Hollyfield, director, Department of Enterprise Services, when asked how much the gift covers. Hollyfield said DES has not sent staff to the training since she began as director and described the scholarship as a workforce-development opportunity for the auditorium division.

Angela Melody Young, testifying on behalf of CARES, urged the committee to approve the measure and said the training bolsters local capacity for staging, sound and lighting at city venues such as the Blaisdell Center. \"It's very important to have good teachers who are equipped. So I think this scholarship program is a really good idea,\" Young said.

Chair recommendations to \"report out for adoption\" were made during the meeting, and the chair noted no objections; the chair ordered the resolution reported out for adoption. The chair did not record a formal roll-call vote on the record during the item.

The declaration of gift lists the donor and a $3,000 value; the exact dollar amount of travel and lodging that DES will pay was not specified in the meeting record. The committee treated the item as a routine acceptance of a departmental training gift and moved on to scheduled briefings.","The council committee accepted a $3,000 gift of registration fees from the International Association of Venue Managers Region 7 to send a Department of Enterprise Services staff member to a June 7–12 training in Palm Springs; the gift covers a portion of fees and DES will cover remaining costs, travel and lodging not specified.","actionData","errors"]

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DIT outlines HNL Pay, mobile driver’s license and AI-powered chatbot as citizen services priorities

Honolulu Film Office briefs committee on industry growth, tax-credit uncertainty and workforce goals

Committee accepts $3,000 IAVM registration gift to send Department of Enterprise Services staffer to training