New online portal simplifies building permit submissions and inspections process

The City of Delray Beach held an E-Services Workshop on June 2, 2025, to introduce residents and business owners to a new online portal designed to streamline various city services. The workshop emphasized the portal's user-friendly features, which include step-by-step tutorials available in English, Spanish, and Creole, ensuring accessibility for a diverse community.

Key highlights of the new system include a secure login process that prioritizes user privacy and security. Participants learned that the portal will facilitate the submission and tracking of building permits, with a redesigned interface that allows users to upload necessary documents directly. Users will also have the ability to schedule inspections online and receive immediate results via email, enhancing communication and efficiency.

The workshop addressed the transition for planners and city staff, noting that while many have experience with the current system, some may require additional training to adapt to the new platform. The city aims to support all users through this learning curve.

Additional features discussed include the ability to apply for business tax receipts and manage payments online, with a secure system that tracks payment history. The city encourages residents to utilize these new tools to simplify their interactions with local government services.

Overall, the E-Services Workshop marked a significant step towards modernizing city operations and improving service delivery for the Delray Beach community. The city plans to continue providing support and resources as residents and businesses adapt to the new online portal.