[{"_1":2,"_100":-5,"_101":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,76,88],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},"mediaId",6219163,"mediaKeyId","3623905-a059218d0d6474075d46f7b2fa371ff1","parentId",3623905,"title","Council asks DCP to attach complaint documents to quarterly mobile-home reports","audioSeconds",1134,"startMs",108000,"endMs",1242000,"viewUrl","/Search/View?dp=1&key=3623905-a059218d0d6474075d46f7b2fa371ff1&start=108&end=1242","thumbnailUrl","https://assets.pipeline.soar.com/3623905-a059218d0d6474075d46f7b2fa371ff1/thumbnail_108000.jpg","articleUrl","/articles/6219163/Connecticut/Council-asks-DCP-to-attach-complaint-documents-to-quarterly-mobile-home-reports","mediaUrl","https://secure.pipeline.soar.com/6219163-db0cc088f9d09e4a484b783bdcabf4bd/orig.mp4?Expires=1770883745&Signature=Wm-KmENjkTEe-HSGaxSNnCq9qzA~iBlU45Cqe8cEN-8vEj6wSmjaJksNgw8jBHdlx1vs89opSCbya9aVeJj52GY7YL~PiE6c-5xLDEeYvAny~us0qWcYRCbb7QFw8D5pYQRBK~zo~1e12piNCjhtjiJ-tzRQnPMhgPJGJ1J1srVlo66NOyXXezuLKxY79JyVflr7NoJMxF-QyK2ORy9yNThMUHUuaWAuiVxXRz9hci7wZxQg95XFeAfIR~~kEdsAQW1-b6AE~brQ0bvLiyp0d~HMfiu6nNeqSW-72N7UbjT3JT7F1Z-2rIILFjOaxkRyklKSy2u1VBJBhU8FkgQVtQ__&Key-Pair-Id=KUT5TJCACFTXG","author","Consumer Protection Department","date","2025-05-28T17:06:02Z","article","The Mobile Manufactured Home Advisory Council on May 21 asked the Department of Consumer Protection to provide copies of complaint forms and, when available, the written resolution for closed cases that appear on the department’s quarterly mobile-home report.

Council members said the spreadsheet DCP currently provides—a tabulation exported from the department’s eLicense system—lists basic status data but does not include the underlying complaint or the department’s follow-up documentation. “The chart doesn’t really tell us what the issue is,” a council member said, asking whether the council could receive the complaint itself as an attachment to future reports.

Janita Hamill, supervising special investigator for DCP, told the council that items sent to the DCP legal unit are handled by legal and that investigators do not retain the final settlement documents. “Anything that’s in the legal department is handled by legal…that must come from the DCP legal department,” Hamill said. Hamill explained that the spreadsheet fields are pulled from the department’s licensing/tracking system and that closure reasons such as “legal closed” or “AVC” (assurance of voluntary compliance) are entries generated by that system.

Pamela Brown, DCP’s director of investigation, said the agency provides the spreadsheet that is automatically populated from eLicense and that the system does not currently attach complaint PDFs to the export. She said adding PDF attachments would require internal work—investigators would need to pull files, upload them as PDFs, and the agency’s IT staff might need to change how reports are generated.

Council members pressed for a practical change: routinely include the complaint and, where available, the written disposition for closed files that fall under the department’s investigative unit—distinct from files closed by the legal unit—and to seek the same for legal dispositions if they are not confidential. Council members noted the quarterly report timeframe covered in the spreadsheet they received: 02/20/2025 through 05/21/2025, which listed 14 cases total (1 open, 13 closed; 11 closed by legal, 2 closed by investigators).

The council voted to request that DCP attach copies of complaint forms to the quarterly report for closed department cases and to provide copies of complaint documents and written resolutions for legal-closed files when those documents are available and not confidential. The motion was seconded and carried; council minutes will reflect the request. DCP representatives said they would review what programming and staff time would be needed and report back.

Discussion vs. decision: The vote was a request to DCP to provide attachments to routine reports. DCP did not commit to an implementation timeline at the meeting; staff said the change would require an internal discussion with IT and operations. No formal policy or regulatory change was adopted by the council at the meeting.

Context and clarifying details: The spreadsheet in question covers complaint and inspection records exported from DCP’s eLicense system for the period 02/20/2025–05/21/2025. The report listed 14 cases: 1 open (Beacon Falls / River’s Edge open file referenced), 13 closed; of those closed, 11 show “legal closed” and 2 were closed by investigators. “AVC” or “Assurance of Voluntary Compliance” is the department’s settlement instrument and is handled by the legal unit; DCP investigators said they do not retain the final legal settlement copies for AVCs. Council members repeatedly asked for the underlying complaint form (typically one or two pages) to be attached for closed files to give the council context for policy discussion without filing individual public-record requests.

What’s next: DCP agreed to look into what would be required to include complaint PDFs or greater narrative detail in the quarterly package and to report back at a future meeting. The council said it expects the request to be recorded in the minutes and would follow up if DCP’s internal review indicates feasibility or barriers.","mediaType","Video","parentTitle","Mobile Manufactured Home Advisory Council 2025.05.28 Meeting Recording","oneSentenceSummary","The Mobile Manufactured Home Advisory Council on May 21 asked the Department of Consumer Protection to include complaint forms and, when available, written dispositions with the quarterly complaint-and-inspection spreadsheet.","taxTitle","Consumer Protection Department, Departments and Agencies, Organizations, Executive, Connecticut","taxId",15725,"location","Connecticut","headline","","shortSummary",{"_33":77,"_35":36,"_37":38,"_39":78,"_41":79,"_43":80,"_45":81,"_47":82,"_49":83,"_51":84,"_53":85,"_55":56,"_57":58,"_59":86,"_61":62,"_63":64,"_65":87,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6219153,"Council members debate proposal to let advisory council approve rent increases above CPI+1%",1461,3267000,4728000,"/Search/View?dp=1&key=3623905-a059218d0d6474075d46f7b2fa371ff1&start=3267&end=4728","https://assets.pipeline.soar.com/3623905-a059218d0d6474075d46f7b2fa371ff1/thumbnail_3267000.jpg","/articles/6219153/Connecticut/Council-members-debate-proposal-to-let-advisory-council-approve-rent-increases-above-CPI1","https://secure.pipeline.soar.com/6219153-a0e565091821651aa30f0766cea92a9b/orig.mp4?Expires=1770883745&Signature=aFdh-0YnvV5vqZ3XCJVRuqS-BVl6XVvOSedcAPzqS4OmbibefeAIlEg4K3aEznF2hsp1ZHDmFGGh0lubj-d9bukj6SwCqoZsKIZs4BEYDKrJ4DyWOHvrgNQ1dJQCm-dBBuvQZpp13PC-mbGhzZqfikIIJF3rX7KyEqzxHaot~P54B13ElaDveDrYvaVHtKW-06Mp4RVjQwvoFSv1z7YEhyE-5ZuXi4dNvJC0fqIV3EjZL3AaShXOUi9E9w-fvARmWH6NO66vVu4eVPxQ8KUBhTG3l5Yr6MD6ObXjnC0LtrBjvJKAzXQpT2kqlszUrMjzM2B-v9WgCdnr9rbNVmRgQA__&Key-Pair-Id=KUT5TJCACFTXG","Members of the Mobile Manufactured Home Advisory Council discussed an amendment to House Bill 5428 that would limit lot‑rent increases in mobile-home parks and authorize the council to review and approve exceptions.

The amendment circulated to the council requires that an owner proposing a rent increase above the cap submit an application to the council at least 90 days before the effective date. The application would be made in a form and manner prescribed by the council and must demonstrate that the proposed increase is necessary because of one or more listed reasons: increases in operating expenses, increased municipal real‑property taxes payable by the owner, or costs related to capital improvements, including itemized deferred maintenance and amortized capital costs. The bill text referenced the consumer price index (CPI) as the baseline: a proposed increase may not exceed the most recently published 12‑month percentage change in the CPI plus 1%, unless the council approves a higher rate under the statutory exception.

Council members raised several concerns. Some said the council, currently a largely advisory body that meets quarterly, would need to meet more frequently to process owner applications on short timelines. “We would have to meet a lot more than quarterly if this was gonna happen,” one member said. Others said the advisory council’s current composition and voluntary status could make it a poor fit for an adjudicatory role: council membership aims for parity between residents and owners, but owners were not present at the meeting, leaving members worried about balance and fairness if the council were given decision authority.

Members also asked about procedural details that the amendment leaves open: how the council would define the application form and evidentiary standard, how it would verify owner-submitted budgets and amortization schedules, whether council volunteers would be exposed to litigation risk, and how any appeals would be processed (the amendment says appeals would go to Superior Court). One member noted that some of the bill’s ideas originated in public hearings earlier in the session and that the legislature may be trying to find an entity with “resident-owner balance” to review exceptions.

There was no vote or formal action by the council on assigning the review function to the advisory council. Members asked that the issue remain on the council’s agenda and emphasized the need to convene a legislative subcommittee well before the next session to coordinate positions and technical input. Several members stressed that park owners should participate in discussions if the council is to be given any quasi‑regulatory role.

Discussion vs. decision: The meeting record reflects discussion and concern; no council action to accept the statutory assignment was taken. Council members asked staff and each other to track developments and plan a legislative committee to prepare before the next session.

Clarifying details: The amendment would extend the notice period for rent increases tied to a new rental agreement from 30 days to 90 days and would set a default cap of CPI + 1% unless the council approves a higher rate. The council would evaluate owner applications on narrow grounds listed in the amendment: operating expenses, municipal real-property tax increases, and capital improvement costs with itemized deferred maintenance. Appeals of council decisions under the amendment are directed to Superior Court.","Amendments to House Bill 5428 would cap rent increases in mobile-home parks at the consumer price index plus 1%, and allow the Mobile Manufactured Home Advisory Council to approve higher increases in specified circumstances. Council members expressed concerns about workload, fairness, absence of park-owner participation, and legal exposure.",{"_33":89,"_35":36,"_37":38,"_39":90,"_41":91,"_43":92,"_45":93,"_47":94,"_49":95,"_51":96,"_53":97,"_55":56,"_57":58,"_59":98,"_61":62,"_63":64,"_65":99,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6219158,"CHFA rolls out expanded manufactured‑home loan: 100% financing up to $150,000 at 3%",1259,1744000,3003000,"/Search/View?dp=1&key=3623905-a059218d0d6474075d46f7b2fa371ff1&start=1744&end=3003","https://assets.pipeline.soar.com/3623905-a059218d0d6474075d46f7b2fa371ff1/thumbnail_1744000.jpg","/articles/6219158/Connecticut/CHFA-rolls-out-expanded-manufacturedhome-loan-100-financing-up-to-150000-at-3","https://secure.pipeline.soar.com/6219158-02002ed85720ac3a61c3614a4a25c607/orig.mp4?Expires=1770883745&Signature=PsZNb38v4MlicG9toyzOXpYHGbCIinYI2SpwYtHXHKiExnQ-joOCHTcVJZwf6dNFO5ECaj~FKq7hVKcs9riuN0gkHWYqgnVG6PlN1y5JIXQri5JDVdcKQNdKMlqu-Jfrc5nddgszQzedmllyHJRWbSfa0yq8kVrqIveo-Qeww5TMybYgWFu~peFku7sQfyyppsvZJOF619xQkIwm3tBN78n2~3NN13tB68ce6IgSMqCPyU4OiETHa1CT8XymDEQk1e4AWqDv8qzw63FHact7Sg1vQjAHEoarV5tBaKzIlrDQJA71fAALyTHqyKK2rMSBvmC8jnAIWySJ18t4CtvRgQ__&Key-Pair-Id=KUT5TJCACFTXG","Brian, a representative of the Connecticut Housing Finance Authority, told the Mobile Manufactured Home Advisory Council that CHFA has expanded its manufactured-home loan product to increase access to homeownership and refinancing for owners of mobile and manufactured homes.

Under the enhanced program CHFA described, loans are available up to 100% financing with a maximum loan of $150,000 at a 3% fixed rate. Loan terms can be 15 or 30 years for loans above $5,000; loans of $5,000 or less are limited to 15 years. CHFA said borrowers will not pay private mortgage insurance (mortgage insurance/PMI) under the program, and that the program will permit purchases and some refinances for mortgages that have been in place six months or longer.

CHFA said the state allocated $4,750,000 to the program. Brian said roughly $3.75 million may be targeted to purchases and about $1 million to refinances, though he characterized the split as approximate. CHFA will underwrite loans directly (the agency will underwrite rather than rely on standard FHA guarantees), and the program is being offered through participating lenders; Capital for Change and First World Mortgage were named as current participating lenders. CHFA posted program parameters and a trifold flyer on CHFA.org.

Council members and attendees discussed outreach. One council member said he would include the CHFA flyer in his park newsletter and noted he manages a community of about 606 units. CHFA said it will work with its marketing staff to target outreach to park-owner associations and manufactured‑homeowner groups and to identify legislators who have supported funding expansion.

Discussion vs. decision: This item was a staff report from CHFA and discussion; the council took no formal action or vote on the CHFA program during the meeting. CHFA representatives said the enhanced program was rolled out “last Wednesday” and that they planned targeted outreach; council members volunteered to help distribute materials.

Clarifying details: CHFA reported the following parameters: maximum loan $150,000; up to 100% financing; 3% fixed rate; term 15 or 30 years for loans above $5,000 (≤$5,000 limited to 15 years); no PMI; $4,750,000 in initial funding; borrowers eligible for refinance if original mortgage is six months or older. Participating lenders named: Capital for Change and First World Mortgage. CHFA said the program is described on CHFA.org and that they would circulate the PDF flyer to council members.

What’s next: CHFA will continue outreach to lenders, park owners and residents and to legislators as funding is utilized. Council members offered to help publicize the program to residents and owner associations.","Connecticut Housing Finance Authority announced an enhanced mobile/manufactured‑home loan program offering up to 100% financing, maximum loan $150,000, and a 3% fixed rate. CHFA said $4.75 million was allocated; most funds will target purchases with a portion set aside for refinances.","actionData","errors"]

Article not found

Council asks DCP to attach complaint documents to quarterly mobile-home reports

Council members debate proposal to let advisory council approve rent increases above CPI+1%

CHFA rolls out expanded manufactured‑home loan: 100% financing up to $150,000 at 3%