Utility Commission denies variance request for Victoria Vu's water service connection

In a significant decision during the regular meeting of the Public Utilities Regulatory Authority (PURA) on May 21, 2025, the panel denied an application for a variance regarding water service connection for a property at 25 Old Shore Road. The request, submitted by property owner Victoria Vu, sought an exception to standard regulations set by the Connecticut Water Company (CWC).

The authority's staff attorney, Janelle McGregory, outlined that the application was denied because the applicant did not demonstrate the exceptional circumstances required for such an exception. The regulations stipulate that a property owner must first request a water service connection from the water company, and only if denied can they seek a variance from PURA. In this case, CWC maintained that a proper water main extension to the property was feasible without needing an easement, which was a key factor in the decision.

CWC argued that the proposed installation of a water service line would comply with health regulations, ensuring a safe distance from the existing septic system. The authority concluded that the applicant had not met the necessary criteria for hardship, leading to the denial of the variance request.

Following this decision, the panel moved on to adopt a consent calendar consisting of 20 items, which was approved unanimously. This streamlined process reflects the authority's ongoing commitment to efficiently manage utility regulations and ensure compliance with public health standards.

The outcomes of this meeting highlight PURA's role in balancing regulatory compliance with community needs, ensuring that utility services are both accessible and safe for Connecticut residents.