Mayor highlights Tulsa's dedicated call center agents during customer care week

During a recent meeting, city officials highlighted the vital role of Tulsa's customer service agents, emphasizing their dedication and the positive impact of remote work on their performance. With a total of 44 agents—10 focused on 3-1-1 issues and 34 on utility services—these professionals are essential in assisting residents with various needs, including water bills.

The mayor praised the team's compassion and knowledge, noting that their commitment to customer service has remained strong despite the challenges faced by the community over the past five years. The remote work program has been particularly successful, allowing agents to maintain a better work-life balance, reduce commuting costs, and spend more time with their families.

The mayor's hands-on experience during Customer Care Week provided insight into the extensive training and dedication required for the role. He expressed gratitude for the management team that supports the agents, ensuring they are well-equipped to handle the demands of their jobs.

Overall, the meeting underscored the city's commitment to continuous improvement in customer service, with a focus on delivering better support for Tulsa residents each day. This dedication not only enhances the quality of service but also fosters a stronger connection between the city and its citizens.