City Council approves NITEL as Internet service provider for $45,000 annually

In a significant move to enhance city infrastructure, the Balch Springs City Council has approved NITEL as the new Internet service provider for city operations, with a contract not to exceed $45,000 annually for the next three years. This decision, made during the council meeting on June 9, 2025, aims to improve connectivity across key municipal buildings, including City Hall, the Police Department, and the Recreation Center.

The selection of NITEL followed a thorough evaluation process where three quotes were obtained from various providers, including AT&T and Logix. NITEL was chosen for its competitive pricing, flexibility, and strong service guarantees, which are crucial for maintaining reliable Internet access for city services. The council highlighted NITEL's high-performance network, designed specifically for municipalities, and its ability to provide consistent service even during outages.

Council members expressed their support for the decision, noting the importance of cost savings and reliable service. Councilwoman Garcia commended the efforts to secure a better deal for the city, while other members raised concerns about ensuring that service quality remains high with the new provider. The council's unanimous vote reflects a commitment to improving municipal services while being fiscally responsible.

This transition to NITEL is expected to streamline Internet management across multiple city sites and enhance overall operational efficiency, aligning with the city’s goals for robust infrastructure and community support. As Balch Springs continues to grow, such strategic decisions are vital for meeting the needs of its residents.