New Tax Collector Adam Ross reports DMV wait time reductions in Pinellas County

The Pinellas County Board of County Commissioners held a budget information session on June 10, 2025, focusing on efficiency improvements and budget proposals for the upcoming fiscal year. Key discussions included the introduction of new technology aimed at enhancing operational efficiencies and reducing wait times for residents.

During the meeting, officials highlighted ongoing efforts to vet new tools and software that could streamline processes within county operations. This initiative is expected to lead to potential reductions in full-time equivalent positions over time, as efficiencies are gained.

Adam Ross, the new tax collector, provided an update on the performance of the Department of Motor Vehicles (DMV) following recent improvements. He reported a significant reduction in average wait times, now down to 34 minutes, thanks to policy changes and a remodel of the Starkey location. Ross noted that previously, about 48.5% of DMV customers were not residents or property owners in Pinellas County, which contributed to longer wait times. Changes implemented in March have led to a marked improvement in service efficiency.

The tax collector's office is also preparing for the development of the North County Government Center, which is expected to further enhance service delivery with modern facilities. Ross emphasized the importance of running a lean operation, with a proposed budget of $35.1 million for the next fiscal year, primarily funded through county millage.

Commissioners expressed appreciation for the tax collector's efforts and the positive changes in service delivery. The meeting concluded with a commitment to continue exploring ways to improve operations and provide better service to residents, including the expansion of alternative service options like kiosks for vehicle registration.

Overall, the session underscored the county's focus on efficiency and responsiveness to community needs, setting the stage for further discussions on budget allocations and operational improvements in the coming weeks.