City Works enhances damage prevention and interdepartmental efficiency with Dig Smart tool

At the recent government meeting in Columbia County, Georgia, officials highlighted the critical role of the Dig Smart program and City Works in enhancing public safety and operational efficiency.

Dig Smart is a vital tool for the county's damage prevention team, ensuring that residents call 811 before any digging activities. This service is essential for preventing accidents, such as hitting underground water mains or electrical conduits. The program monitors incoming requests and generates tickets for the damage prevention team, which then uses detailed maps of utility assets to locate and mark these underground lines accurately.

City Works, another key system discussed, is heavily utilized by the 311 department. It serves as the primary platform for logging various public service requests, from barking dog complaints to water leaks. When a resident reports an issue, 311 inputs the information into City Works, which then triggers appropriate responses from relevant departments, such as water utility services. This streamlined process significantly improves the flow of information and enhances the county's ability to respond to public needs efficiently.

Overall, the integration of Dig Smart and City Works underscores Columbia County's commitment to safety and effective service delivery, ensuring that both residents and infrastructure are well-protected.