Ada County DMV achieves low wait times and plans software system overhaul

During the recent public hearing held by the Ada County Board of Commissioners on June 11, 2025, several key topics were discussed that directly impact residents, particularly regarding the Department of Motor Vehicles (DMV) and the county's property tax system.

One of the highlights was the DMV's impressive performance this year, boasting average wait times of just three to five minutes. The department has processed 48,347 dealer titles, marking an increase from 46,964 titles during the same period last year. Additionally, the opening of a new driver's license office in Star, a collaborative effort with the Sheriff's office and the City of Star, aims to enhance service accessibility. Plans are also underway for a new office in Kuna, which will provide title and registration services along with driver's licenses, although its opening has been delayed due to building availability.

The DMV has also stepped up to assist with the processing of Star Cards, responding to a backlog of appointments at the Sheriff's office. This initiative reflects the department's commitment to community service, as they processed over $4,290 in Star Card transactions in just one week.

Financially, the DMV has made significant contributions to the county's General Fund, exceeding $1.6 million since 2015. The department is also set to introduce online virtual video registration renewals, allowing residents to complete transactions from anywhere in Idaho.

Another critical discussion centered on the county's property tax system. The current software, which is over 30 years old, is deemed unsustainable. The county has engaged a consultant to evaluate the system and is projected to spend approximately $4.5 million over three years to replace it. This investment is crucial, as the property tax system is essential for assessing and collecting taxes, impacting every property owner in Ada County. The need for a reliable and functional system is underscored by the fact that Ada County has a significantly higher number of parcels compared to other counties in the state.

The meeting also addressed staffing and budget concerns, with a focus on maintaining low turnover rates within the department. The proposed budget includes a new position for an assistant chief deputy to ensure continuity in leadership and support for ongoing operations.

In conclusion, the discussions from the Ada County Board of Commissioners' meeting highlight ongoing efforts to improve DMV services and address critical infrastructure needs in the property tax system. These initiatives are designed to enhance service delivery and ensure that the county can effectively manage its growing population and associated demands.