Pennington County approves three new employees to address Treasurer's office backlog

In the heart of Pennington County, the Board of Commissioners convened on June 17, 2025, to address pressing issues that resonate deeply with the community. As the meeting unfolded, the atmosphere was charged with discussions about staffing needs and the challenges faced by the county's treasurer's office, highlighting the ongoing struggle to meet public demand amid systemic changes.

One of the key topics was the request from Treasurer Annette Brandt for three additional full-time equivalent (FTE) employees. Brandt explained that the current staffing levels were insufficient to handle the increased workload stemming from the implementation of the new South Dakota car system, known as 605 Drive. This system, while intended to streamline processes, has inadvertently led to longer wait times for residents seeking tax and title transfers. The average wait time has surged from 75 minutes to over 95 minutes since the system's rollout, a situation that has drawn considerable public concern.

Commissioner Durer voiced support for Brandt's request, emphasizing the necessity of bolstering the treasurer's office to alleviate the burden on existing staff. He acknowledged the complexities of the department, which requires specialized training for employees to navigate state regulations effectively. Durer's remarks underscored a broader issue: the need for adequate staffing to ensure that public services can meet the demands of a growing population.

Brandt detailed the training process for new hires, which is designed to prepare them for the intricacies of their roles. She noted that while the budget could accommodate these new positions, the challenge lies in attracting applicants who may be deterred by the starting wage of $18.37 per hour. The hope is that by hiring now, the county can better prepare for future demands and reduce wait times for residents.

The commissioners engaged in a thoughtful dialogue about the implications of over-hiring, with assurances that if the additional staff were no longer needed, they could be reassigned within the county. This flexibility reflects a commitment to prudent fiscal management while addressing immediate staffing shortages.

As the meeting progressed, it became clear that the issues at hand extend beyond mere numbers; they touch on the quality of service that residents expect and deserve. The discussions highlighted a community grappling with the realities of modern governance, where technological advancements must be matched by adequate human resources.

In conclusion, the Pennington County Board of Commissioners is poised to make a decision that could significantly impact the efficiency of public services. As they weigh the request for additional staff, the outcome will not only shape the future of the treasurer's office but also influence the overall experience of residents navigating essential county services. The meeting served as a reminder of the delicate balance between budgetary constraints and the pressing needs of the community.