Pennington County Commissioners debate staffing needs and service hours for Treasurer's Office

The Pennington County Board of Commissioners convened on June 17, 2025, to address pressing operational challenges within the Treasurer's Office, particularly concerning public service efficiency and staffing needs. The discussions highlighted significant public feedback regarding the office's hours and service delivery, with a strong preference expressed for maintaining a five-day work week.

Commissioner Jerry Durr emphasized the necessity of data-driven decision-making, particularly in evaluating the effectiveness of the current four-day work week versus a potential five-day schedule. He noted that public input overwhelmingly favored extended hours, suggesting that the current operational model may not adequately meet community needs. Durr called for a comprehensive analysis of transaction data to assess performance under both work week structures, indicating that such information is crucial for informed decision-making.

Concerns were raised about the existing queuing system, which has been criticized for contributing to long wait times and customer dissatisfaction. Durr proposed a temporary suspension of the queuing system for 30 to 60 days to evaluate its impact on service quality. This suggestion was echoed by other commissioners, who expressed frustration over persistent complaints regarding service delays and the inadequacy of current staffing levels.

The financial implications of adding three full-time equivalent (FTE) positions were also a focal point of the meeting. The estimated cost of these positions was projected at approximately $232,000 annually. Several commissioners voiced skepticism about the necessity of additional hires without clear evidence of their potential impact on service improvement. Commissioner Deb Adcock highlighted the importance of evidence-based decision-making, advocating for a thorough review of operational data before committing to increased staffing costs.

The meeting also touched on the broader context of the county's budgetary constraints, with commissioners emphasizing the need to maintain fiscal responsibility as they prepare for the 2026 budget process. The consensus was that any proposed changes to staffing or operational hours must align with the county's financial goals and the overarching mission to provide quality public services.

In conclusion, the discussions at the Pennington County Board of Commissioners meeting underscored the urgent need for a strategic approach to improving service delivery in the Treasurer's Office. The call for data analysis and evidence-based decision-making reflects a commitment to addressing community concerns while navigating the complexities of budgetary limitations. The board plans to revisit the topic in the coming month, aiming to develop actionable solutions that enhance public service efficiency.