Hot Springs selects LifeNet Inc for ambulance services franchise agreement

The City of Hot Springs is set to enhance its emergency medical services after the Board of Directors approved a new franchise agreement with LifeNet Inc. during their recent meeting. This decision follows a thorough evaluation process initiated in November 2024, when the city issued a request for proposals for ambulance services. Four contractors submitted bids, including Pafford Medical Services, Survival Flight EMS, Southern Paramedic Services, and LifeNet Inc.

A selection committee reviewed and ranked the proposals based on qualifications, service methods, capabilities, costs, and the status of the businesses as disadvantaged, women, or minority-owned. The committee ultimately ranked Survival Flight EMS as the top choice, followed by LifeNet Inc., Pafford Medical Services, and Southern Paramedic Services.

However, when the Board considered an ordinance to award the franchise to Survival Flight EMS on April 1, 2025, it did not receive enough votes to pass. Consequently, the city began negotiations with LifeNet Inc., which has been a trusted community partner in Hot Springs for 20 years, providing ground, air, and medical ambulance services.

The new agreement with LifeNet Inc. will grant them the ambulance franchise for an additional five years. Notably, LifeNet operates without city funding, ensuring that this arrangement will not impose any financial burden on the city. This development is expected to maintain and potentially improve the quality of emergency medical services available to Hot Springs residents.

As the city moves forward with this agreement, it underscores the importance of reliable emergency services and the commitment to community health and safety.