Grand Prairie launches new online water utility customer service portal

The city of Grand Prairie has launched a new online water utility customer service portal, revolutionizing how residents manage their water bills. This user-friendly platform allows customers to access all their water-related information in one place, including billing details, payment history, and monthly water consumption data.

Existing customers enrolled in the auto-pay system will need to re-enroll through the new portal to continue their recurring payments. The process is straightforward, starting with locating either a new or existing account number and following the provided prompts.

While traditional payment methods, such as mailing bills or visiting City Hall, remain available, the city encourages residents to embrace the convenience of the online portal. Unlike in-person visits, which are limited to business hours and may involve waiting, the new portal is accessible 24/7, allowing users to manage their accounts at any time that suits them.

Grand Prairie's new water utility customer service portal is now live, promising to enhance the efficiency and ease of managing water services for all residents.