Engage Toledo equips staff to enroll low-income customers in assistance programs

Toledo's Water Quality Committee is taking significant steps to improve customer service and support for residents struggling with water bills. During a recent meeting, officials discussed the training of customer service agents to better assist residents in enrolling in low-income assistance programs and installment plans for their water bills.

Director Stevens highlighted the importance of ensuring that all customer service representatives, whether from public utilities or Engage Toledo, are well-equipped to guide residents through the new guidelines for payment assistance. This initiative aims to make the process as smooth and accessible as possible for those in need.

Commissioner Jaquay, present at the meeting, emphasized the goal of reaching as many customers as possible, ensuring that the enrollment process is gentle and supportive. The committee's focus on training new staff reflects a commitment to enhancing service quality and addressing the financial challenges faced by many Toledo residents.

As the city moves forward, these efforts are expected to provide crucial support to low-income households, helping them manage their water bills more effectively and reducing the burden of delinquent payments. The committee's proactive approach underscores the importance of community engagement and assistance in maintaining water quality and access for all residents.