City outlines new water payment plans for residential and commercial customers

The Toledo Water Quality Committee convened on June 17, 2025, to address pressing issues surrounding delinquent water bills and the city's collection efforts. The meeting highlighted the significant financial challenges faced by the city, with a staggering $23 million owed in water bills alone. Officials anticipate that only about 65% of this amount, approximately $15.1 million, will be collectible, reflecting the difficulties in recovering older debts.

During the discussions, committee members emphasized the importance of reaching out to all types of customers—residential, commercial, and industrial—to ensure they are aware of their outstanding balances. The committee is exploring various payment options to assist customers in managing their debts. For residential customers, a new payment plan has been proposed, requiring a minimum down payment of 5% or $50, with a repayment period of up to 18 months. This approach aims to make it easier for customers to enter into manageable payment agreements.

The committee also discussed the implications of disconnections for non-payment. While turning off water service does not generate revenue, it is a necessary step to prevent further losses. However, officials noted that the process of getting customers onto payment plans and collecting outstanding debts could take several years, given the volume of accounts involved.

In addition to payment plans, the committee is considering enhancing communication with customers through text notifications about due payments. However, these messages are currently one-sided, prompting discussions about the potential for more interactive communication options in the future.

As the city navigates these financial challenges, the committee's focus remains on developing fair and effective strategies to manage delinquent accounts while ensuring that essential water services are maintained for all residents. The next steps will involve implementing the proposed payment plans and continuing outreach efforts to engage customers in resolving their outstanding balances.