County leaders propose cross-departmental team to enhance public library services

Sampson County is taking significant steps to enhance customer service across its departments, as discussed during the Board of Commissioners Budget Workshop on June 13, 2025. A key initiative involves forming a cross-departmental team, dubbed a "Tiger team," tasked with improving service delivery to residents. This team will focus on integrating services at local libraries and county service centers, aiming to create a culture where exceptional customer service is a priority for all employees.

Commissioner Eric highlighted the need for better collaboration among departments to streamline services and improve accessibility for citizens. The goal is to ensure that residents can access essential services closer to home, reducing the need for long travel. This initiative is expected to drive traffic to local libraries, showcasing their value as community hubs.

In addition to enhancing customer service, the meeting also addressed the need for modernization within county operations. The finance department is exploring technological upgrades to replace outdated practices, such as handwritten receipts and manual spreadsheets. These changes aim to minimize errors and improve efficiency in financial processes.

The discussion also touched on the potential for payment kiosks at libraries, which could facilitate bill payments for residents. While there are concerns about associated fees, the convenience of such kiosks could encourage usage, especially in areas with limited access to services.

Overall, the workshop underscored a commitment to improving public service delivery in Sampson County, with a focus on innovation and accessibility. As these initiatives move forward, residents can expect enhanced support and resources from their local government.