Aurora launches water alert system to prevent leaks and save costs for residents

The Aurora Water Policy Committee meeting on June 18, 2025, highlighted significant advancements in water conservation efforts through the introduction of new alert systems aimed at reducing water waste and helping residents manage their water usage more effectively.

One of the key topics discussed was the implementation of continuous flow alerts, which notify customers after 24 hours of continuous water usage. This initiative is designed to help residents identify potential leaks, such as running toilets, that can lead to substantial water loss and increased bills. In 2024 alone, the city adjusted nearly $191,000 in customer bills due to reported leaks, emphasizing the financial impact of unaddressed water issues.

The conservation team has been proactive, responding to 279 service orders to inspect continuous flow issues, which has raised awareness among customers about the importance of timely leak repairs. The meeting underscored the fact that many leaks go unreported, suggesting that the actual volume of lost water is likely much higher than the 23,000 gallons documented from customer reports.

In addition to continuous flow alerts, the committee introduced consumption alerts, allowing customers to set personalized thresholds for their water usage. These alerts can be customized to notify users via email or text when their consumption exceeds predetermined limits, making it easier for families, especially those on fixed incomes, to manage their budgets.

The customer portal, known as SpryEngage, serves as a central hub for residents to monitor their water usage, pay bills, and set up alerts. Since the launch of these features on April 1, 2025, the number of customer accounts has grown from 51,000 to 53,000, indicating a positive reception among the community.

The committee emphasized the importance of ongoing communication and education about these new tools, which are crucial for promoting water conservation and reducing costs for residents. As the city continues to refine its water management strategies, the focus remains on empowering residents to take control of their water usage and contribute to broader conservation goals.